moodle mobile https connection problems

Re: moodle mobile https connection problems

by Harry Dickinson -
Number of replies: 2

Many thanks for the info update Dani. Will try your suggestion.

Great to see so much work going on with Moodle. Have been using it for a lot of years but it is now really looking polished and powerful. Students love the SSO and how it now integrates almost seamlessly with Office 365.

Keep up the great work.

Harry

In reply to Harry Dickinson

Re: moodle mobile https connection problems

by Mei Ling -

Hi, we have customized the Moodle APP for our university. Most of the students can access the Custom Moodle APP, however there are few of them can't.


The got error :  Check that your site uses Moodle 2.4 or later


They used Android 4.4.2. Is the android version too old cause this problem?

In reply to Mei Ling

Re: moodle mobile https connection problems

by Matteo Scaramuccia -
Picture of Core developers Picture of Peer reviewers Picture of Plugin developers

Hi Mei,
the operating system of the client is pretty old: you should check how you've configured the web server about your server certificate, guessing that you're not properly expose the root CA certificates chain i.e. the older client fails in validating your valid server certificate since it misses updates about recent root CAs.

Ref.: https://docs.moodle.org/dev/Moodle_Mobile_FAQ#Everything_seems_to_be_correctly_configured_but_I_see_this_error:_Cannot_connect:_Verify_that_your_have_typed_correctly_the_URL_and_that_your_site_uses_Moodle_2.4_or_later

HTH,
Matteo