duplicate email address work in manual accounts, just not in email based!

duplicate email address work in manual accounts, just not in email based!

by Kate Rhodes -
Number of replies: 2

So a few weeks ago I posted that even though I have 'allow emails to be used more than once' selected - it's not working when users try to create a new account. If the email has already been used, then they have to use a different email, but no one had any ideas as to why it wouldn't.

I've updated the site to the latest version, and I've tried numerous themes to see if that's the problem, and it's still not working via email based self registration. 

BUT - if I manually create new users when I'm already logged in as administrator, I can use the same email address over and over again. It doesn't matter if I select the authentication as manual or email when I'm creating the account, it lets me use the same email. I've managed to create multiple accounts using my own email address, but I can't do it when I log out and click 'create new account' - the same way a new user would create an account for the first time.

Does anybody have any ideas?????

I'm stumped.

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In reply to Kate Rhodes

Re: duplicate email address work in manual accounts, just not in email based!

by Mary Cooch -
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Hello Kate. I read your previous post and saw that Helen Foster had added a note to the Managing authentication documentation about this. I don't think you are doing anything wrong; it is just that at the moment it is not possible to have duplicate email accounts when they are created by users instead of manually. If you would like this as a feature, you could request it in the tracker as Iñaki suggests in your previous thread here.

In reply to Mary Cooch

Re: duplicate email address work in manual accounts, just not in email based!

by Kate Rhodes -

Hi Mary, thank you.

I did read both those posts from Helen and Iñaki. smile

It does work though... I have another site where it's working fine. We have a situation where safety administrators create accounts for their employees simply by using the 'create new account' link on the login page.  The site where it does work is actually running a slightly older version of Moodle 3. The one where it's only working for manual accounts is running the latest stable version that was available on Monday of this week.

Sorry, I'm not trying to be crusty, it's just frustrating trying to figure out what the difference is.

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