Poodll recorder not appearing

Poodll recorder not appearing

graham green གིས-
Number of replies: 15

hi all,

My students were happily using the poodll recorder in their course ware - however, now they have just a grey box where the recorder normally appears.  This is on both separate Mac and Wintel boxes and on all browsers - ie, IE, Chrome, FF and Safari.

The chain of events that led to this issue was:

- running moodle 2.8.x and it was working fine.

- upgraded to moodle 2.9 and then the "not able to upload recording" error was appearing.

- tried to make a few changes in the config - ie file size upload limit, player type.  (we believe we have reversed those config changes but must've missed one somewhere)

- now just a grey box appearing.

We have the current version of Poodll running (ie no notification of a neweer version being available).  From what we can tell, all the Poodle setting are set to default.

Any ideas on how we can get at least the recorder to come back - and then we can look at how to fix the "not able to upload recording"  error.  Alternatively, is there a checklist to follow to get it to work again?



thanks


gg



དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to graham green

Re: Poodll recorder not appearing

Justin Hunt གིས-
Particularly helpful Moodlers གི་པར Plugin developers གི་པར

Graham

I messed up the PoodLL Filter update on July 2nd. The most likely cause of the issue is that you are using that version. Can you check your PoodLL filter version and report back?
The latest good version is: 2015070401



དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to Justin Hunt

Re: Poodll recorder not appearing

graham green གིས-

Hi Justin,


Thanks for the quick response....I am using 2015070401

Is there going to be a new update coming soon - ie shall I wait for that?  The reason I ask is that I have a batch of students who will need to use this functionality in 2 weeks time and I'd like to get it sorted prior to then, but I can wait a few days if need be.


thanks


gg

དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to graham green

Re: Poodll recorder not appearing

Justin Hunt གིས-
Particularly helpful Moodlers གི་པར Plugin developers གི་པར

It definitely should be working, and if there is a problem I will be fixing it asap. 

I will try on a fresh install and see if I can make it break.


Justin

དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to Justin Hunt

This forum post has been removed

The content of this forum post has been removed and can no longer be accessed.
In reply to Deleted user

Re: Poodll recorder not appearing

Justin Hunt གིས-
Particularly helpful Moodlers གི་པར Plugin developers གི་པར

Adele

This should be fixed in the latest release on July 4th. What version of the PoodLL filter are you using?

དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to Justin Hunt

This forum post has been removed

The content of this forum post has been removed and can no longer be accessed.
In reply to Deleted user

Re: Poodll recorder not appearing

Justin Hunt གིས-
Particularly helpful Moodlers གི་པར Plugin developers གི་པར

The bug that was referred to in this thread was the 2015070201 (?) version. So I think your issue is different.

I suspect it is related to the security issues of late with Adobe Flash and the decision by Mozilla to block it in Firefox. Chrome will also push you to update. See here: http://www.dailytech.com/Mozilla+and+Facebook+to+Adobe+Its+Time+to+Kill+Flash/article37444.htm

To confirm the source of the problem, please try it with another browser (safari or IE perhaps?) and see if it works.
If that is the problem, update flash to the latest version on your problem browsers. If thats not the issue, please send me a message with the URL of a page where I can see the problem and login details if necessary.

དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to Justin Hunt

Re: Poodll recorder not appearing

graham green གིས-

Hi all,

Following from my original post - the SWF recorder is still not appearing.

We are actually running 2 different sites, both running Moodle 2.9.1+ (Build: 20150723) Version 2015051101.03.

They are both running on the same VPS - with the same config.

The site where the recording is NOT appearing is running Poodll filter 

2015070401 2.7.6(Build 2015070401)
The site where the recording IS appearing is running Poodll filter

2015042701 2.7.4(Build 2015042701)
We are being notified on the site where it is appearing that an upgrade is due on the poodll filter but we have chosen not to do it - because it is working.

We have gone through the various configs and they are identical.

My original post is for the site where is NOT working.   I am at the stage of the current course where the students are needing to use the recording facilities next week.

Can i easily downgrade to the earlier filter - just to see if it will work.  If so, what is the process in downgrading?


Thanks


Graham


དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to graham green

Re: Poodll recorder not appearing

Justin Hunt གིས-
Particularly helpful Moodlers གི་པར Plugin developers གི་པར

I don't know a nice way to downgrade to be honest. For myself I would:

i) backup db

ii) move the current poodll filter folder away

iii) put the downgrade version poodll filter in its place

iv) manually change the plugin version in the database (otherwise Moodle will complain)

To view

SELECT * 
FROM  `mdl_config_plugins` 
WHERE name =  'version'
AND plugin =  'filter_poodll'

To update

UPDATE `mdl_config_plugins` 
SET `value`= 'NEWVERSIONHERE' 
WHERE name='version' 
AND plugin ='filter_poodll';

However I am interested in what the error is, because there must be one. Are there any error logs you can check? Does anything show in your browser console? 


དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to Justin Hunt

Re: Poodll recorder not appearing

graham green གིས-

Hi Justin,


I've put the site into Debug mode and turned on error messages to appear on the HTML page but nothing came up.  I also tried to change the various debug levels and even set it to Developer level and purged all caches, but no errors came up on the HTML page (which is surprising as i thought i would get at least some errors).

I am also using the Essential theme but again it is the same theme on the other site - where poodll works.

With that aside, I have just checked the console in Firefox and I am getting the following lines:


GET 

http://www.mydomain.com.au/mod/assign/view.php [HTTP/1.1 200 OK 3422ms]

GET 

http://www.mydomain.com.au/filter/poodll/flash/embed-compressed.js [HTTP/1.1 403 Forbidden 292ms]

GET 

http://www.mydomain.com.au/filter/poodll/flash/embed-compressed.js [HTTP/1.1 403 Forbidden 292ms]

GET 

http://www.mydomain.com.au/filter/poodll/flash/swfobject_22.js [HTTP/1.1 403 Forbidden 294ms]


Any ideas on what this means?


graham


དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to graham green

Re: Poodll recorder not appearing

Justin Hunt གིས-
Particularly helpful Moodlers གི་པར Plugin developers གི་པར

It looks like when you upgraded the PoodLL plugin you inadvertantly changed ownership/permission of the PoodLL folder. The web server is saying it doesn't have permission to return those files with 403 errors.

 Look at the other plugins in the filter folder and the ownership/permissions that they have. Then make sure the PoodLL plugin has the same. 

དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to Justin Hunt

Re: Poodll recorder not appearing

graham green གིས-

That works now as the recorder is now appearing.....BUT, we are now getting the error:

"an error has occurred and your file has NOT been uploaded"

is this another permissions error, and if so, which folder does it relate to?


Thanks


graham

དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to graham green

Re: Poodll recorder not appearing

Justin Hunt གིས-
Particularly helpful Moodlers གི་པར Plugin developers གི་པར

It is probably related to the previous problem. 

That error will occur if the recorder fails to upload the recording. It is uploaded directly to poodllfilelib.php in the Poodll filter folder. If the permissions/ownership on that file are incorrect, you will get the error described.

དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -
In reply to Justin Hunt

Re: Poodll recorder not appearing

graham green གིས-

Excellent that works now.   Thanks Justin.

I owe you a beer or a bottle of wine....Let us know if you ever venture down under for a Moodle session.



graham


དཔྱ་སྙོམས་ཀྱི་སྐུགས་ཚུ།: -