My students were happily using the poodll recorder in their course ware - however, now they have just a grey box where the recorder normally appears. This is on both separate Mac and Wintel boxes and on all browsers - ie, IE, Chrome, FF and Safari.
The chain of events that led to this issue was:
- running moodle 2.8.x and it was working fine.
- upgraded to moodle 2.9 and then the "not able to upload recording" error was appearing.
- tried to make a few changes in the config - ie file size upload limit, player type. (we believe we have reversed those config changes but must've missed one somewhere)
- now just a grey box appearing.
We have the current version of Poodll running (ie no notification of a neweer version being available). From what we can tell, all the Poodle setting are set to default.
Any ideas on how we can get at least the recorder to come back - and then we can look at how to fix the "not able to upload recording" error. Alternatively, is there a checklist to follow to get it to work again?