It looks like there might be a bug with the reminder messages. I have discovered that in the reminder messages, custom field (e.g. location, venue, room) information does not appear. In the confirmation message all the inforation is displayed correctly, but in the reminder message the same fields are missing. Has anyone else had this issue? I am using Moodle 2.2.2.
Here was a test I did today:
The confirmation message
The reminder message:
Hi Melissa,
Yes - we are having similar issues. I thought the issue was gone in our last upgrade, but had it reported back again today.
Any thoughts Alastair?
Cheers
Peter
Thanks for letting me know that Peter. Alastair - I will add it to the Moodle Tracker.
Peter are you still having issues with this? It is causing a large amount of confusion for our users. Alastair do you have any suggestions?
Hi Melissa,
Yes, we are still having the issue. Although our workaround is to not include it on the reminder. (Looks a bit stupid)
CheersPeter
Thanks for confirming Peter. Yes, we had to do something similar to work around the issue, but it is not ideal. This is especially the case as it is coupled with this other issue we are having where the course timings are randoming and automically changing. It seems that there is no pattern to when or what sessions or courses this is happening to. They only thing that is consistent is that the session start/end time is pushed back by one hour.
Have you also had an issue with the timings of your courses changing? This is really causing problems if we don't catch this before people have booked on the course.
I did raise this on the tracker earlier https://tracker.moodle.org/browse/CONTRIB-4270
In our case the reminder email seems to pull data from the wrong event - maybe not even the correct course.
Hi All
I am seeing a similar problem. The reminder email is pull the incorrect information for session:location
Any other fixes other than to exclude this information?
Regards
Steve
We found that line 802 of lib.php is causing the problem:
Change from
$customdata = $DB->get_records('facetoface_session_data', array('sessionid' => $data->id), '', 'fieldid, data');
to
$customdata = $DB->get_records('facetoface_session_data', array('sessionid' => $sessionid), '', 'fieldid, data');
