After creating a web service user and adding a token to them, they don't have tokens listed under profiles and they can't use the webservices

After creating a web service user and adding a token to them, they don't have tokens listed under profiles and they can't use the webservices

by Glenn Slaven -
Number of replies: 0

I've created a webservice and a user following the instructions here http://docs.moodle.org/en/How_to_enable_web_services_for_an_external_system

However since I did that, the user still doesn't have the tokens option under their profile settings menu & if I try and access the web services (using any protocol) with either the token or the username & password it says

 

<SOAP-ENV:Envelope>
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>MOODLE:error</faultcode>
<faultstring>Access control exception</faultstring>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

What have I missed, I'm using Moodle 2.0?

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