Error 406 - Not Acceptable

Error 406 - Not Acceptable

by Jacob Poirier -
Number of replies: 4

Hey guys, I'm a student using the moodle and I'm having some issues logging in to the moodle. I have two teachers that both require me to log on to the moodle, and I get a 406 error when I try to log on from any computer in myhouse (I've tried several desktops, my laptop, and my iPod touch). When I try to log on at someone else's house, or on the school computers, I encounter no errors. The error message that appears is the following:

 

"406 - Not Acceptable. An appropriate representation of the requested resource /moodle/login/index.php could not be found on this server. Additionally, a 404 not found error was encountered while trying to use an Error Document to handle the request."

 

Also, none of my classmates are having this issue, and I have scanned my computer for viruses, and spyware and I removed them all. My cookies are also turned on. I would also like to add that I get this error not only when I log on, but also when I click the "Yes, help log me in" button for forgotten passwords.

 

Any help would be appreciated, because it's a crucial part of my courses and I have material to submit which must be done through the moodle system.

Thank you.

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In reply to Jacob Poirier

Re: Error 406 - Not Acceptable

by Jon Witts -
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Can you provide us with a link to your school Moodle?

The error message you are getting is a webserver error message not a specific moodle error...

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In reply to Jon Witts

Re: Error 406 - Not Acceptable

by Jacob Poirier -

Jon - Here's the link to the moodle http://southlionscience.com/huff/moodle

Matteo - I'm sorry, I'm not really tech savvy and I'm not 100% sure what you're talking about, could you clarify please?

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In reply to Jacob Poirier

Re: Error 406 - Not Acceptable

by Matteo Scaramuccia -
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Hi Jacob,

you should contact the system administrator in charge to administer the box on which your Moodle is running and forward him this thread.

ModSecurity is a web application firewall that can work either embedded or as a reverse proxy. It provides protection from a range of attacks against web applications and allows for HTTP traffic monitoring, logging and real-time analysis.

As Jon said, it sounds like an error coming from your server and not directly coming from Moodle code: IMHO mod_security could be the reason for such a behaviour.

HTH,

Matteo

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In reply to Jacob Poirier

Re: Error 406 - Not Acceptable

by Matteo Scaramuccia -
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Hi Jacob,

sounds an action triggered by mod_security, better the ruleset you're using with. If confirmed, take a look at your Apache logs: you'll find the rule id your Moodle is offending and that's good starting point to understand the scope of the rule and how to relax|disable it e.g.:

<Directory "/path/to/moodle">
    <IfModule mod_security2.c>
        SecRuleRemoveById <id>
    </IfModule>
</Directory>

HTH,

Matteo

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