Oauth2 Registration fails on Moodle Cloud

Oauth2 Registration fails on Moodle Cloud

by Awanish Tiwari -
Number of replies: 1

“We are using OAuth2 login (Google), but users are getting a ‘The email address is not allowed at this site’ error. Please confirm if authpreventaccountcreation is enabled for our instance and whether it can be disabled. We only want to allow Google login and allow new users to be auto-created.”

We are on a starter plan on Moodle cloud.

Attachment Screenshot 2025-06-28 at 10.52.09 AM.png
Average of ratings: -
In reply to Awanish Tiwari

Oauth2 Registration fails on Moodle Cloud

by Mathieu Petit-Clair -
Picture of Core developers Picture of Moodle HQ Picture of MoodleCloud team Picture of Plugin developers Picture of Testers
Hi Awanish,

Please try connecting to the MoodleCloud portal - clicking on your site URL in there might be able to connect you directly to your account. Otherwise, please use the support widget (bottom right) in the portal to contact the support team.

If all else fails, we will need your site's subdomain to get in touch and help you out.

Mathieu
Average of ratings: -