PDF file (mod_resource) not scrollable or downloadable on iPhone

PDF file (mod_resource) not scrollable or downloadable on iPhone

by R Green -
Number of replies: 4

Hi everyone,
I'm using the File resource (mod_resource) in Moodle to upload a multi-page PDF file.
It works perfectly on desktop, but when accessing it from an iPhone, the PDF cannot be scrolled, and sometimes it can't be downloaded either.

Has anyone else encountered this issue?

I’d really appreciate any help or suggestions.
Thanks in advance!

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In reply to R Green

PDF file (mod_resource) not scrollable or downloadable on iPhone

by Chris Pratt -
Picture of Particularly helpful Moodlers Picture of Testers
What version of Moodle are you using? There have been a few issues resolved by this https://tracker.moodle.org/browse/MDL-77646 so might be related to what you are seeing. Also if you are using a third party theme I'd try switching to Boost to see if the issue still persists.
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In reply to R Green

PDF file (mod_resource) not scrollable or downloadable on iPhone

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
I could be wrong... but I seem to recall this is a very long-running bug on the Safari browser. Nothing to do with Moodle.
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In reply to Howard Miller

PDF file (mod_resource) not scrollable or downloadable on iPhone

by R Green -
Thanks again for your reply.
I’ve done some additional testing and it seems the issue happens not just in Safari, but also in Chrome on iPhone.
Since it's occurring across different browsers, it looks like the problem might not be browser-specific.
If anyone has experienced something similar or has ideas on how to work around this, I’d really appreciate the help.

Thanks a lot!
Average of ratings: -
In reply to R Green

PDF file (mod_resource) not scrollable or downloadable on iPhone

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
All browsers on iOS are Apple WebKit. They're all using the same browser engine, same bugs.
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