MoodleCloud - Custom certificate - E-Mail not working

MoodleCloud - Custom certificate - E-Mail not working

by María UP Navarra -
Number of replies: 1

Hello.
I'm using Moodle version 4.5.2 on MoodleCloud.

I'm using the CustomCertificate extension, and when users mark an activity as complete, they can download the certificate.

My problem is that it's not sent by email to either the user or the instructor, even though it's marked as being sent by email. Is there a problem sending certificates on MoodleCloud?


Thank you in advance and sorry for my poor English!

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In reply to María UP Navarra

Re: MoodleCloud - Custom certificate - E-Mail not working

by Barbara van Dongen -
Picture of Moodle HQ Picture of MoodleCloud team Picture of Particularly helpful Moodlers

Hi Maria,

There is a known issue with the Custom Certificate plugin that is currently being worked on. It will be fixed as soon as possible.

If you are experiencing issues with your site, please contact the MoodleCloud team from the Help Widget in your portal.

Kind regards,

Barbara

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