I was trying to install a plugin and i ended up getting stuck at this page i have attached below.
I was running a Moodle LMS platform with quiz tests and many enrollments.
How can i get back my previous site back?
I am using hostgator shared hosting and cant figure out how to get my up and running site back
urgent help needed | stuck on current release information.
by Breakthrough Opsc -
Number of replies: 15
In reply to Breakthrough Opsc
Re: urgent help needed | stuck on current release information.
by Howard Miller -
Is the fact that you are either running or trying to upgrade to Moodle 4.2 a surprise? Was the working version 4.2 or something else?
As noted on that screen, Moodle 4.2 can't ever have worked (properly) with MySQL 5.7
As noted on that screen, Moodle 4.2 can't ever have worked (properly) with MySQL 5.7
In reply to Howard Miller
Re: urgent help needed | stuck on current release information.
by Breakthrough Opsc -
So how can i fix the issue? I am a beginner with this. I cant access the admin page. But it seems like other users can access to their portal without any issue... Its just that the admin page is stuck at this release information thing.
In reply to Breakthrough Opsc
Re: urgent help needed | stuck on current release information.
by Howard Miller -
In reply to Howard Miller
Re: urgent help needed | stuck on current release information.
by Breakthrough Opsc -
I cant update MYSQL to 8.0. As my hosting provider doesnt support MYSQL 8.0
In reply to Breakthrough Opsc
Re: urgent help needed | stuck on current release information.
by Howard Miller -
In which case you can't run Moodle 4.2 as it requires MySQL 8.0
The "elephant in the room" is how you managed to install Moodle 4.2 in the first place with the wrong version of MySQL. Are you, perhaps, using some sort of "one click" installer for Moodle?
The "elephant in the room" is how you managed to install Moodle 4.2 in the first place with the wrong version of MySQL. Are you, perhaps, using some sort of "one click" installer for Moodle?
In reply to Breakthrough Opsc
Re: urgent help needed | stuck on current release information.
by Ken Task -
Two ways to recover - if you are lucky the first one will work!
Directions you followed ... did they say to move the current moodle code to moodle.old. Then copy config.php + plugins to new code directory?
Did you do that?
IF so, make sure the moodle.old directory still has config.php file in it.
Remove all the new moodle code, put back the old code.
The database for your moodle has not be touched yet. Couldn't due to version in-compatiblity.
Then you'll have to try going directly to purging the cache.
https://yoursite/moodle/purgecaches.php
The second way depends upon if you made a site backup before attempting an upgrade.
Good luck!
'SoS', Ken
In reply to Ken Task
Re: urgent help needed | stuck on current release information.
by Howard Miller -
Ken...
Note - Moodle 4.2 and MySQL 5.7. That's not happening.
Note - Moodle 4.2 and MySQL 5.7. That's not happening.
In reply to Howard Miller
Re: urgent help needed | stuck on current release information.
by Breakthrough Opsc -
The working version was 4.2 only i guess. I just tried to install a plugin and now my admin page is inaccessible
In reply to Breakthrough Opsc
Re: urgent help needed | stuck on current release information.
by Ken Task -
Remove the plugin directory manually.
What was the plugin you tried to install ... what's name of zip file?
Uhhh ... haste makes waist and guessing things usually leads to issues!
'SoS', Ken
In reply to Breakthrough Opsc
Re: urgent help needed | stuck on current release information.
by Ken Task -
There is a version.php file at the code root. View that file using file browser of your panel. It will show what version of code.
How could you attempt an install of a plugin if you can't get to the admin area?
Just get the site functioning again where you can see the admin menus!
'SoS', Ken
In reply to Breakthrough Opsc
Re: urgent help needed | stuck on current release information.
by Ken Task -
In reply to Ken Task
Re: urgent help needed | stuck on current release information.
by Breakthrough Opsc -
Thank you for your kind concern.
The issue has been resolved by applying following steps:
1. I deleted the plugin directory (the issue was i could not find the plugin directory earlier)
2. I deleted the database after taking a backup.
3. Restored the database.
The issue has been resolved by applying following steps:
1. I deleted the plugin directory (the issue was i could not find the plugin directory earlier)
2. I deleted the database after taking a backup.
3. Restored the database.
In reply to Breakthrough Opsc
Re: urgent help needed | stuck on current release information.
by Janitha Sudharaka -
Hey!
How did you find the plugin directory. i could not find the plugin directory
In reply to Janitha Sudharaka
Re: urgent help needed | stuck on current release information.
by Sheeba Rani -
https//....../admin/plugins.php
In reply to Sheeba Rani
Re: urgent help needed | stuck on current release information.
by Marcelo Barros -
Hello, Sheeba!
Just found myself in the same page as you (also working with hostgator!).
By deleting plugins dir, you mean plugin.php?
How did you manage to restore the database?