Custom_Certificate Email Notification

Custom_Certificate Email Notification

by Len Treb -
Number of replies: 5

Thank you for this plugin. I just want to ask about the email notification.

I am using Custom Certificate version 4.1 with Moodle version 4.1.1. After completing the course and viewing the certificate, it takes 3-5 days before receiving the certificate via email. I have tried several times, but the email continues to be delayed.

But this plugin is really awesome, it is very customizable and flexible.

Average of ratings: -
In reply to Len Treb

Re: Custom_Certificate Email Notification

by Emma Richardson -
Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Plugin developers
That doesn't sound like a plugin issue - check your cron and your scheduled tasks...I would guess something is set to only send out emails every few days.
Average of ratings: Useful (1)
In reply to Emma Richardson

Re: Custom_Certificate Email Notification

by Len Treb -

thank you, Ma'am for your response, I'll check my cron and scheduled tasks.

In reply to Emma Richardson

Re: Custom_Certificate Email Notification

by Len Treb -
Hello Ma'am,

I have already checked my cron and scheduled task, and they were working fine last week. However, when we conducted a test on them again, the email was not sent. Please refer my screenshots below.



In reply to Len Treb

Re: Custom_Certificate Email Notification

by Emma Richardson -
Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Plugin developers
Ok, so then check your email sending...are other emails going out?
In reply to Emma Richardson

Re: Custom_Certificate Email Notification

by Len Treb -
Thank you for your response, Ma'am.
It is now working, I re-install the plugin and re-configured the scheduled task.