Moodle does not recognise an already used device

Moodle does not recognise an already used device

P H -
回帖数：4

One of my students has brought this to my attention.

She keeps receiving "new sign in to your account" emails, even if she has been using the same device:

Your .... account was just signed in to from a new device.

  • Your account: ...
  • Monday, 2 January 2023, 7:06 AM
  • Device: Mozilla/5.0 (Linux; Android 12; SAMSUNG SM-A528B) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/19.0 Chrome/102.0.5005.125 Mobile Safari/537.36
  • IP: ...

Two points: 

1. The messages only concern connections from her mobile phone and not when she logs in on her laptop.

2. She receives these messages once a day even if she logs into her account several times a day. 

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回复P H

Re: Moodle does not recognise an already used device

Mary Cooch -
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Hello there. Please read how to stop this in the section "How to disable the 'New sign in to your account' notification" in the documentation page Notifications
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回复Mary Cooch

Re: Moodle does not recognise an already used device

P H -
Thank you for your reply Mary, but I don't want to disable the notifications. It's a useful security feature.

However, these messages should only be sent once: when a device is used for the first time.

There seems to be a bug where Moodle does not recognise that a device has already been used.

Has this been added to Moodle Tracker?
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