Softaculous error upgrading from 3.10.11 to 3.11.11

Softaculous error upgrading from 3.10.11 to 3.11.11

Mark Young -
回帖数：5

Hello,

I have been busy this past week trying to accomplish this upgrade. I have learned much along the way, but not quite enough, and still looking for help!

The problem:

Trying to upgrade from 3.10 to 3.11 through Softaculous, (in my CPanel with hawk Host)  after checking to about 7%, it gives me the error 

"Please make sure all your Plugins/Extensions in the existing installation are compatible with the 3.11.11 version before attempting to upgrade."

I have gone through Moodle/Server/Environment and have green oks across the board now. Issues I had to deal with here were the https, 1000 to 5000 fix (I think I did this in two places now) and the line dbcollation' => 'utf8mb4_unicode_ci in my config.php file.

I uninstalled the following plugins which I gathered weren't compatable with version 3.11:

  • Turnitin
  • Turnitin 2
  • Paypal
  • Paypal Gateway
  • People
  • Safe Exam Browser
  • Quizventure
  • Visitor Counter
  • Enrolment on payment
  • Community Finder
  • Self enrolment
I do have a Terminal icon, but not sure what to do with that. I'm pretty sure my SSL certificate is working fine, and my cron is now working every minute.

Here is a screen shot of some folders I have, maybe there is a problem here?

I just deleted the Moodle Data folder... it was empty.

Can I delete the folders 

  • moodle_old
  • moodledata-old

if everything is working at the moment?

I'm thinking there should be a way to get Softaculous to work here, but as I mentioned in another thread, if someone were able to walk me through a manual upgrade, in a way that treats me almost as I know nothing, but not quite stupid, that would be great, I might be willing to give it a try!

Thanks all for your patience... I know for those that know this so well, you may be just shaking your head. I read through the post that likened what I'm doing to "might as well let my cat give a try". Haha... not so funny, I'm really trying my best here!! reading, researching, trying to carefully follow the steps outlined!

help me, please!

well... Merry Christmas all, take care!

cheers

Mark

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回复Mark Young

Re: Softaculous error upgrading from 3.10.11 to 3.11.11

Howard Miller -
Core developers的头像 Documentation writers的头像 Particularly helpful Moodlers的头像 Peer reviewers的头像 Plugin developers的头像
We don't provide or support Softaculous and the issues you are having are to do with that, not Moodle. I would recommend that you speak to your host who supplies this software.

The full instructions for upgrading Moodle are here - Upgrading. Without, effectively, doing it for you, I would advise 1. take a backup of everything, 2. have a go. If there's anything you have trouble with or don't understand then ask.
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回复Mark Young

Re: Softaculous error upgrading from 3.10.11 to 3.11.11

Howard Miller -
Core developers的头像 Documentation writers的头像 Particularly helpful Moodlers的头像 Peer reviewers的头像 Plugin developers的头像
I meant to add. There are regular discussions around cPanel - both installation and upgrading. I've never used it but there are people around who have. Anyway, it's worth a search.
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回复Mark Young

Re: Softaculous error upgrading from 3.10.11 to 3.11.11

Ken Task -
Particularly helpful Moodlers的头像

+1 to Howard's responses ... 2 more cents (for what that's worth):

Softac is a commercial product sold to providers who make it available to
customers.

Support for issues when using: https://softaculous.deskuss.com/

Neither Softac nor regular moodle site checks for supports which check PHP version + plus php extentions, MySQL version, does a plugin check for compatibility with the version of core you are attempting to upgrade to.   That's a Softac screen.

For those plugins, you need to go to moodle's plugin site to see.
https://moodle.org/plugins/

In most remotely hosted systems, anything served by the web server is in
public_html directory, but, depending upon where you host you might not be restricted to that.   I see a moodle directory in your screen shot.   To see if that directory is the code being served out from your site, create a simple 'works.html' file in that directory.  Can do that with cpanel.   All it has in it is the text 'This one!'.

Then using a browser go to your site:
https://site/works.html
https if certificate is working.   If you see that page, that's where you code resides.

You have several directories that are named with moodle in the name, but we cannot tell from the picture which are the ones you need to keep.
The config.php file in active moodle code directory does have a path for moodledata.   Check that file to see which moodledata named directory is being used.

Yes, Rick's videos are somewhere in these forums ... not sure they cover upgrading.

Maybe this one:

https://rjerz.com/professional/moodle/moodle_notes.html

Comments (also for what they are worth!): by far the 'best' way to install, update and upgrade a moodle is via command line using git.  And, it has always be recommended to have a development site so one can tinker with things .... like updating and upgrading, before one does production site.

With that in mind:

https://sos.sosoftexas.org/cureclas/

has pages on how to install a dev site via terminal if you also have a 'Git' icon in the cpanel.  It's not specific to any hosting provider though so you will more than likely have to translate and adapt to your hosting.

'Spirit of Sharing', Ken

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回复Ken Task

Re: Softaculous error upgrading from 3.10.11 to 3.11.11

Mark Young -
Hello Ken,

Thank you very much for your comments and help! They have already been helpful!
Things seem to be making a little more sense now... I found my active Moodle folder in the public_html (via the works.html suggestion)... not sure if it's supposed to be there, but that seems to be it, and explains why my efforts yesterday with the other moodle folders produced no results!

I understand the importance of your suggestion for a developent site... not quite sure how to make that happen yet, or how to use git ...
will check out your links and video links next!

thanks again,

Mark
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回复Ken Task

Re: Softaculous error upgrading from 3.10.11 to 3.11.11

Mark Young -
Thanks again Ken for all your help...

For anyone following this thread ... in regards to the Softaculous issue ... I finally took the plunge and went for the manual Moodle install.
I was a little nervous about this (well, quite a bit) because Softaculous had been so easy up to this point, and I was scared of wrecking something through the manual method... it really was a matter of finding where my actual working moodle folder was, and getting rid of all the distracting old folders that I had created ages ago.

I learned quite a lot this past week during holiday... and biggest of all... that I still have quite a lot more to learn!

For one, as I continue to develop my course(s) for my students, I will also pay more attention to these forums and Moodle news to keep current with what is going on!

Very much enjoying Moodle platform for the past 4 years... after a fellow colleague got me on to this, we keep in touch, and find most other platforms (Google Classroom and One Note for startes) particularly annoying when faced with having to deal with them at work.

I have been successful in updating to version 4.0 finally... need to get familiar with the changes here before I go back and review all the things it would have been good for me to know about this earlier!

Happy holidays everyone!
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