BigBlueButton: Students cant access the resource

BigBlueButton: Students cant access the resource

by Helio Candido -
Number of replies: 2

BigBlueButton version: 2022041901

Moodle version: 4.0.1

Our students just lost their access to the bbb roms after updated Moodle to version 4.0. When they try to click at the resource get the message: "Exception - Return value of mod_bigbluebuttonbn\local\helpers\roles::get_role() must be an instance of stdClass, none returned".

We tried to remove and reinstall the plugin but the error just persist. 

Any way to solve that issue please?



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In reply to Helio Candido

Re: BigBlueButton: Students cant access the resource

by Jasmin Klindzic -
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We have the same issue, students cannot connect to BBB after upgrade to Moodle 4.0.3+ BUT only on SOME BBB sessions / activities.

Same students can connect to other BBB sessions with no problems whatsoever. What does that error actually mean?