Installing and upgrading help

Here we go again! :|   Sorry @Tawanda you are caught in the Matrix la-la-land.

Softac is outside of moodle ... and *NOT* an officially blessed method of installing a moodle ... is totally protected ... not open sourced - company that makes the module for Moodle installs won't disclose their closed source installer.

So 2 suggestions ...

1. complain to your hosting provider first.

2. go to https://softaculous.deskuss.com/ to submit a ticket.

Interesting ... you say you are trying now to un-install moodle, but I see no un-install link in the tabs of your screen shot.

Comments however ...  could be you server doesn't meet specs to install/run a moodle 4.0 if that was what you were trying to install ... I see a release date of 9/5/2022 but don't know if that's Moodle or not.   That date doesn't match up with any supported version of Moodle.

https://moodledev.io/general/releases

Also ... https://docs.moodle.org/400/en/Installing_Moodle

Removing files could be done by cPanel's file browser (code directory/moodledata), but you'd also have use other tools ... for db, the DB tools, etc.

Question: does your cPanel have a Terminal icon?   Does your cPanel have a 'Git' icon?

If so, and you don't suffer from command line avoidance, check out:

https://sos.sosoftexas.org/cureclas/

And there is this:

https://www.rjerz.com/uiowa/2021-review/Moodle.org_Example_of_Ricks_Particiption.pdf

'SoS', Ken