Tools are not loading due to external tool limit is exceed from Moodle side. Therefore we need to increase the rate limit from Moodle.
We are in the process of creating LTI 1.3 external tools in Moodle3.10 instance. Once we create the tool, we need to access the tool and get information by clicking on the " View configuration details" icon.
The tools are not loading due to the time limit is exceeding. So, we cannot access the tools.
Below is the flow:
Moodle3.10 instance URL: http://3plcgmoodleprd.prd-prsn.com/moodle310/login/index.php
Login as admin> Click on Site Administration> Plugins> External Tool> Manage Tools> Search for the related tool> Click on "View configuration details" icon
The tools are not loading due to the time limit is exceeding. So, we cannot access the tools.
Below is the flow:
Moodle3.10 instance URL: http://3plcgmoodleprd.prd-prsn.com/moodle310/login/index.php
Login as admin> Click on Site Administration> Plugins> External Tool> Manage Tools> Search for the related tool> Click on "View configuration details" icon
Thanks, Jeewani.
That is curious. I have a few follow up questions for you:
1. What browser are you using? Can you try another one and see if the problem is resolved?
2. Does that "RangeError" popup show up immediately, or does it only happen after some length of time? (I see you mentioned time limit, hence the question about time)
3. How many tools have you created? Are there hundreds ? Or just the one?
4. What's the exact version of Moodle you're using. It'll be something like 3.10.x, and you can find it at the bottom of the Site admin > Notifications page.
Thanks,
Jake
That is curious. I have a few follow up questions for you:
1. What browser are you using? Can you try another one and see if the problem is resolved?
2. Does that "RangeError" popup show up immediately, or does it only happen after some length of time? (I see you mentioned time limit, hence the question about time)
3. How many tools have you created? Are there hundreds ? Or just the one?
4. What's the exact version of Moodle you're using. It'll be something like 3.10.x, and you can find it at the bottom of the Site admin > Notifications page.
Thanks,
Jake
Thank you Jake, Answering to above;
1. What browser are you using? Can you try another one and see if the problem is resolved?
We use Chrome, Firefox, and Microsoft Edge (latest versions) and get the same error for all those browsers.
2. Does that "RangeError" pop up immediately, or does it only happen after some length of time? (I see you mentioned time limit, hence the question about time)
It is appearing after some time. I have attached the HAR file here. Below routes take more time like 43 s apx.
https://3plcgmoodleprd.prd-prsn.com/moodle310/lib/ajax/service.php?sesskey=qjSIcdfxau&info=mod_lti_get_tool_types
1. What browser are you using? Can you try another one and see if the problem is resolved?
We use Chrome, Firefox, and Microsoft Edge (latest versions) and get the same error for all those browsers.
2. Does that "RangeError" pop up immediately, or does it only happen after some length of time? (I see you mentioned time limit, hence the question about time)
It is appearing after some time. I have attached the HAR file here. Below routes take more time like 43 s apx.
https://3plcgmoodleprd.prd-prsn.com/moodle310/lib/ajax/service.php?sesskey=qjSIcdfxau&info=mod_lti_get_tool_types
3. How many tools have you created? Are there hundreds? Or just the one?
Several teams are using this instance and there are hundreds of tools.
4. What's the exact version of Moodle you are using? It will be something like 3.10.x, and you can find it at the bottom of the Site admin > Notifications page.
It is Moodle 3.10.6+ (Build: 20210820)
Hi Jeewani,
We're all currently very busy with the Moodle 4.0 release preparations, so I've not had any time to attempt replication of this issue yet, especially given the required setup (many, many preconfigureed tools).
Thinking about this issue reminded me of MDL-69092. That adds pagination to that manage tools page to address slowness when dealing with a large number of tools. Since that was an improvement, that's only available in Moodle 4.0 though. I suspect no one ran into a js error on the page when working on that one though, otherwise it would have been classified as a bug and a fix would have been included in the stable versions of Moodle too.
I suspect this occurs for you immediately after you're getting back the response from the web service (which appears to be woefully slow). Then, somewhere is tripping up in the JS with either bad data, or too much data - but I can't be sure until I return similar data on my testing site.
We're all currently very busy with the Moodle 4.0 release preparations, so I've not had any time to attempt replication of this issue yet, especially given the required setup (many, many preconfigureed tools).
Thinking about this issue reminded me of MDL-69092. That adds pagination to that manage tools page to address slowness when dealing with a large number of tools. Since that was an improvement, that's only available in Moodle 4.0 though. I suspect no one ran into a js error on the page when working on that one though, otherwise it would have been classified as a bug and a fix would have been included in the stable versions of Moodle too.
I suspect this occurs for you immediately after you're getting back the response from the web service (which appears to be woefully slow). Then, somewhere is tripping up in the JS with either bad data, or too much data - but I can't be sure until I return similar data on my testing site.