1st time this happened: cannot log into Moodle using same Admin credentials

1st time this happened: cannot log into Moodle using same Admin credentials

by Four Buckets Design -
Number of replies: 7

Hello Community,

We are using Moodle 3.11, Boost theme, own server.

For the first time yesterday, we cannot log into Moodle using the same Admin credentials that we have been using for weeks; this is the message received:


This is even more odd because we successfully logged into Moodle earlier in the day yesterday with the same Admin credentials.

No username or password changes were made to the Admin credentials.

We may try the 'forgotten...' re-set option:


But it would be good to know why this happened? (so we can explain why this happened and more importantly, prevent it from occurring again).

Any other suggested fix? Anyone else experience same and fixed? 

Have read https://docs.moodle.org/311/en/Administration_FAQ#I_have_forgotten_the_admin_password 

Thanks,

Average of ratings: -
In reply to Four Buckets Design

Re: 1st time this happened: cannot log into Moodle using same Admin credentials

by Rick Jerz -
Picture of Particularly helpful Moodlers Picture of Testers
Have you tried a different browser?
Average of ratings: -
In reply to Rick Jerz

Re: 1st time this happened: cannot log into Moodle using same Admin credentials

by Four Buckets Design -
Hello Rick,

Yes, with no success, to answer your question.

Another oddity is that we can login using other users' (different) credentials ok, but they are all assigned student roles.

Other suggested fix? Thoughts?

Thanks,
Average of ratings: -
In reply to Four Buckets Design

Re: 1st time this happened: cannot log into Moodle using same Admin credentials

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
Firstly, is your admin an internal manual user (it should be)?

Are any other accounts failing to log in? You should try resetting the password. If that fixes it, I would find hard to believe that the password could have been changed or corrupted by itself.
Average of ratings: -
In reply to Howard Miller

Re: 1st time this happened: cannot log into Moodle using same Admin credentials

by Four Buckets Design -
Hello Howard,

What do you mean by 'an internal manual user'?

No, other user accounts can log in ok.

Yes, password re-set is our next step.

The admin password has not been changed by anyone and as we previously stated, we logged in earlier in the day ok using the same admin credentials.

Thanks,
Average of ratings: -
In reply to Four Buckets Design

Re: 1st time this happened: cannot log into Moodle using same Admin credentials

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
I mean it's a 'manual' type account. As opposed to an external LDAP, external database or similar type of account. The very first account when you install Moodle is your primary admin and is always a manual account. It's a bad idea to use 'real' accounts for admins - this is sometimes how trouble starts.

If the password reset doesn't work it tells you it's probably something other than the password. If you see what I mean.
Average of ratings: -
In reply to Howard Miller

Re: 1st time this happened: cannot log into Moodle using same Admin credentials

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
...and how many people have access to the admin account?

When you get in again, check the logs wink
Average of ratings: Useful (1)