FILES NOT DISPLAYED IN FILE PICKER SO CANNOT BE EDITED OR DELETED

FILES NOT DISPLAYED IN FILE PICKER SO CANNOT BE EDITED OR DELETED

de Joanne BritishVit -
Número de respuestas: 6

We are using Moodle 3.9.1 (Build: 20200713) on Windows 10 Pro version 1909

Our Moodle is hosted off site, through a server/database provider. However, they do not help with Moodle queries, and our tech guy (who looks after our company website) is not Moodle savvy. I have some tech knowledge, but Moodle often stumps me. 

This is the issue: 

Before the upgrade to Moodle 3.9, I was able to use the file picker icons to see the files I uploaded, change their order, rename, and delete, as necessary. Since the upgrade, I can no longer use the file picker icons at all. When I click on them, they flash, but nothing appears. The files are appearing within the course, and students can download etc, but I can't do anything with them once uploaded. This means that if I make a mistake, I have to delete the whole activity and start again. 

I have tried looking through all plugin settings, but nothing changes the situation. 

Thank you for any and all help. 

Jo

Promedio de valoraciones: -
En respuesta a Joanne BritishVit

Re: FILES NOT DISPLAYED IN FILE PICKER SO CANNOT BE EDITED OR DELETED

de Beatriz Rojo -
Hello Joanne,
it can be that your theme is not compliant with 3.9. If you are not using a standard theme, such as Boost or Classic, try to change it. If the problem disappears, the reason is in the theme. 
En respuesta a Beatriz Rojo

Re: FILES NOT DISPLAYED IN FILE PICKER SO CANNOT BE EDITED OR DELETED

de Joanne BritishVit -
Thank you. Tried that. No. Still does not work.
En respuesta a Joanne BritishVit

Re: FILES NOT DISPLAYED IN FILE PICKER SO CANNOT BE EDITED OR DELETED

de Visvanath Ratnaweera -
Imagen de Particularly helpful Moodlers Imagen de Translators
Try to get a detailed log trace by increasing the https://docs.moodle.org/39/en/Debugging to its maximum DEVELOPER and post it here.

BTW, are you still celebrating the Caps Lock Day?
sonrisa
En respuesta a Visvanath Ratnaweera

Re: FILES NOT DISPLAYED IN FILE PICKER SO CANNOT BE EDITED OR DELETED

de Joanne BritishVit -
sonrisa Yes, I was, actually. Best day of the YEAR.

Here is the string I get when on the page in general without trying to do anything.
line 228 of /lib/blocklib.php: call to block_community->user_can_addto()
line 4069 of /lib/navigationlib.php: call to block_manager->get_addable_blocks()
line 781 of /lib/pagelib.php: call to flat_navigation->initialise()
line 830 of /lib/pagelib.php: call to moodle_page->magic_get_flatnav()
line 56 of /theme/boost/layout/columns2.php: call to moodle_page->__get()
line 1374 of /lib/outputrenderers.php: call to include()
line 1304 of /lib/outputrenderers.php: call to core_renderer->render_page_layout()
line 244 of /course/view.php: call to core_renderer->header()

Then, at the bottom of the page, there is the following:
pp core/capabilities ** static accel. ** 350 1 default_application 0 1 1
App core/contextwithinsights ** static accel. ** 0 1 default_application 0 1 1
Ses core/coursecat default_session 0 3 4
App core/coursecattree ** static accel. ** 2 3 default_application 0 3 2
App core/coursemodinfo default_application 0 4 2
App core/databasemeta ** static accel. ** 157 33 default_application 4 29 29
App core/fontawesomeiconmapping ** static accel. ** 0 1 default_application 0 1 1
App core/groupdata ** static accel. ** 0 1 default_application 0 1 1
App core/htmlpurifier default_application 0 1 1
App core/langmenu ** static accel. ** 4 1 default_application 0 1 1
App core/license default_application 6 1 1
App core/message_processors_enabled ** static accel. ** 0 1 default_application 0 1 1
Ses core/navigation_expandcourse default_session 1 11 12
App core/plugin_functions ** static accel. ** 7 21 default_application 0 21 21
App core/plugin_manager default_application 0 2 2
Req core/repositories default_request 193 31 88
App core/roledefs ** static accel. ** 0 1 default_application 0 1 1
App core/string ** static accel. ** 1387 151 default_application 24 127 127
Req core/tags default_request 6 2 2
App core/yuimodules default_application 0 3 3
App tool_usertours/tourdata ** static accel. ** 0 1 default_application 0 1 1
Store name Cache store H M S
** static accel. ** 1907 216 0
default_application cachestore_file 34 199 196
default_request cachestore_static 199 33 90
default_session cachestore_session 1 14 16
Total 2141 462 302
En respuesta a Joanne BritishVit

Re: FILES NOT DISPLAYED IN FILE PICKER SO CANNOT BE EDITED OR DELETED

de Malcolm Woodman -

Has the cause of this problem been identified? I have a very similar issue, in that previously uploaded files are not appearing in the file list (e.g. for an uploaded SCORM package), but if I use the file picker the file appears in the Recent Files list, and if I then select it I am asked if I want to over-write the existing file. See screenshot 1.

Probably related, the file manager for the Boost theme backaground image never loads. See screenshot 2

Must be a server issue, as the file manager on this forum works perfectly.

Any suggestions gratefuly received! 

Adjunto Moodle File Manager screenshot 1.jpg
Adjunto Moodle File Manager screenshot 2.jpg
En respuesta a Malcolm Woodman

Re: FILES NOT DISPLAYED IN FILE PICKER SO CANNOT BE EDITED OR DELETED

de Malcolm Woodman -
An update on my own post, in case it's useful to anyone else. I decided that I probably had a corrupted Moodle installation (possibly through using Softaculous to install & maintain?), so I bit the bullet and removed the installation and manually recreated it from the Moodle 3.9.2 download and my site backups. The good news is that file upload now works as expected.