Hi there,
We currently have Moodle Release 2.5.4 in which we are aiming to integrate the Moodle Mobile App.
We have the mobile app downloaded onto a IOS device however when logging in, the message below appears:
Access Control Exception.
We have worked our way through the following suggestions:
What is the 'Access control exception' error
It means that one of this admin setting has failed:
- authorised user: ip restriction fails to authenticate the user (Administration > Plugins > Web services > Manage services > Authorized users > click on user full name)
- authorised user: valid date is expired (Administration > Plugins > Web services > Manage services > Authorized users > click on user full name)
- admin created the token: ip restriction fails to authenticate the user (Administration > Plugins > Web services > Manage tokens > check the status)
- admin created the token: valid date is expired (Administration > Plugins > Web services > Manage tokens > check the status)
- the user is not listed in the authorized list (Administration > Plugins > Web services > Manage services > Authorized users)
- the user hasn't the required capability (Administration > Plugins > Web services > Manage services > Edit service)
- site in maintenance mode
- user is suspended
- user is not confirmed
- user is deleted
- the user authentication is set to nologin (edit the user profile)
- password expired (most likely happens with external authentication like LDAP)
- web service disabled (Administration > Advanced features)
- user doesn't have the capability to use the used web service protocol (user should have the capability 'webservice/use:xmlrpc'/'webservice/use:rest'/..., on SYSTEM context).
- the user token doesn't exist
- the web service function is not included in the service
Since Moodle 2.2, if the administrator turns Moodle debug mode >= NORMAL, then an explicit error message will be returned.
Can anyone guide?