Just to confirm that I contacted and received feedback from Moodle Cloud Team support .
Tks to Moodle Cloud team!
From: Moodle Support <support@moodle.com>
Date: January 21, 2020 at 9:45:43 AM EST
To: "ctphong
Subject: Your case 00036xxx is being looked into
Hi Phong Cao,
Thank you for contacting us. Case 00036xxx has been logged with Moodle Support. We'll respond as soon as possible.
Best,
Moodle Support
ref:_00D4P1dVKf._5004P14Ulo7:ref
From: Moodle Support <support@moodle.com>
Date: January 22, 2020 at 1:48:17 AM EST
To: "ctphong
Subject: Your Case 00036xxx has been closed ref:_00D4P1dVKf._5004P14Ulo7:ref
Hi Phong Cao,
I hope that this e-mail finds you well.
Your case is being closed based on the assumption that you have been able to resolve it. If the issue is still outstanding, never fear - you can respond to this e-mail and the request will re-open automatically and we will be able to pick up exactly where we left off. We have also listed links to additional resources and partner information below.