Greetings,
This is probably not it, but only takes a few seconds to try. Select a student's name in the "Change user" drop-down near the top-right, even if a name is already displayed at the top of the page.
I finally got our PDF converter to work again after an upgrade from 3.5 to 3.7. I think ours was a Google problem, but I am not really sure - because it only works now if the teacher takes the extra step to select a name from that menu. Even though a student's name is displayed at the top of the page:
This is probably not it, but only takes a few seconds to try. Select a student's name in the "Change user" drop-down near the top-right, even if a name is already displayed at the top of the page.
I finally got our PDF converter to work again after an upgrade from 3.5 to 3.7. I think ours was a Google problem, but I am not really sure - because it only works now if the teacher takes the extra step to select a name from that menu. Even though a student's name is displayed at the top of the page:
Select "Grade" by student's name:
Grading page loads (lots of spinning - no conversion):
Use drop-down to select student:
Name does not display in "Change user" box, but converted submission loads:
Anyway - that is working for us right now.
I noticed this after a re-working (for lack of a better term) our Google service used as the document converter. It may have all happened coincidentally, but a token expired and there seemed to be a problem with the system account I used for the past year in the Oauth2 settings. It may be that selecting the name form the menu would have worked without my other efforts.
I'm interested to see if this is occurring for anyone else.
Thanks,
David