I hope someone can help or point me in a direction to solve this.
We're using Moodle version 3.5.3. Hosted on a AWS server.
PHP version 7.2.16
We having been having a problem when trying to mark students assignments on moodle where the files with .docx extension are coming up blank saying there's only 1 page, even though when we download the file it's a complete assignment. This also happens if they submit multiple files with different extensions but have at least 1 .docx file.
We used to have Unoconv doing our conversion but since we've been having problems with that we switched over to Google Drive Converter, disabling unoconv in the site admin along the way.
We managed to get google drive set up correctly and when we click the 'Test this converter is working properly' we get the message saying 'This document converter is configured properly.' and we can download the test document without issue. However this hasn't solved our issue with the blank assignment documents.
I have tested with uploading new documents as well to some success with the google drive but it's still hit and miss whether you can annotate the document or not.
Has anyone else ran into this issue and if so have you been able to fix it?
Thanks for any help in advance!