Using Moodle v3.6.3 as the training environment for our workplace. I'd like to provide a way for users who notice a problem (like outdated or incorrect content), or have a suggestion to give their feedback.
There are several ways I know of to do this in a basic way (questionnaire, feedback, database), but I'd really like to combine this with some back-end functionality like prioritizing and tracking the status (open/in progress/review pending/etc.)
Any ideas?
Thanks in advance!
There was a plugin for a help desk - https://moodle.org/plugins/block_helpdesk - but it’s not been updated since Moodle version 2.5 and almost certainly won’t work with v3.6 but it might give you an idea of what’s possible.
Or use a completely separate system (eg. osTicket or OpenSupports) and embed a reporting form on your Moodle site.
In my university courses, with students, I provide one bonus point whenever a student is the first one to report any administrative problem to me. They can email me, or they can post to any of the general "I need help with this topic" forums. It doesn't matter to me how they do it.
This system seems to work. Some students will pay very close attention to everything that I make available to them, looking for an error. Bonus points add up, and they can accumulate to be worth around 2% of their overall grade, sometimes enough to pop them into the next grade category.
In your case, whatever you do, think about some incentive that you might provide for your users to be rewarded for reporting problems. Make it easy (like my email approach). I don't prioritize, I just fix problems immediately so that no other student will see them.
Oh, I will add the fancy words... This is my way of implementing "continuous improvement."
There is a user support tracker plugin for Moodle available at https://moodle.org/plugins/mod_tracker
However, if you click on the link for versions, you see it is listed as being for Moodle 3.0 and lower.
Another HOWEVER, if you go to the source code at github, https://github.com/vfremaux/moodle-mod_tracker you will see that if you click the drop down for the branch list, there are the versions you need for all the latest versions of Moodle. You just need to be aware that you will also need to down load and install a corresponding version of vflibs from https://github.com/vfremaux/moodle-local_vflibs
...back-end functionality like prioritizing and tracking the status (open/in progress/review pending/etc.) It is all available in this plugin. Been using it since Moodle 1.9 days. Works great!
Excellent! Thanks so much, Al - I saw that it was showing as outdated, but didn't look at github.
Hi Frank,
Hope it works as well for you like it does for me. I only found the github branches due to trying to set up Ansible to automatically update my Moodle and plugins and stumbled upon them.