Our Moodlecloud site is unavailable

Our Moodlecloud site is unavailable

ដោយ W vdH នៅ
ចំនួនតប៖ 5

Hi,

Our Moodlecloud site has been unavailable since 10-11-2017, we get a message that says "site is undergoing maintenance, please try again shortly" when we try to acces it (after log-in).


We read on the support site that other people have had the same problem and hope you are able to resolve it for us.

Link to our moodlecloud site:
maurarachel.moodlecloud.com

Username:
Maurarachel

If you need any additional information whatsoever let me know.




មធ្យមភាគនៃរង្វាយតម្លៃ: -
ឆ្លើយតបទៅកាន់ W vdH

Re: Our Moodlecloud site is unavailable

ដោយ Mathieu Petit-Clair នៅ
រូបភាព Core developers រូបភាព Moodle HQ រូបភាព MoodleCloud team រូបភាព Plugin developers រូបភាព Testers

Hi,

This site was suspended a while ago and is now back online.

The exact cause of this site suspension are not known to me at this point. If needed, some information could be sent to the site administrator we have on record.

Glad to have you back on MoodleCloud,

Mathieu

មធ្យមភាគនៃរង្វាយតម្លៃ:Useful (1)
ឆ្លើយតបទៅកាន់ Mathieu Petit-Clair

Re: Our Moodlecloud site is unavailable

ដោយ W vdH នៅ

Hi Mathieu,


Thanks for the response and the (unfortunately temporary) fix. As of today our Moodle is again offline (suspended?).

Could you perhaps lift the suspension again and contact the administrator for more information, if anything on our Moodle is against the Moodle terms of use we would like to know so we can ammend it.

Kind regards,

Wouter



មធ្យមភាគនៃរង្វាយតម្លៃ: -
ឆ្លើយតបទៅកាន់ W vdH

Re: Our Moodlecloud site is unavailable

ដោយ Mathieu Petit-Clair នៅ
រូបភាព Core developers រូបភាព Moodle HQ រូបភាព MoodleCloud team រូបភាព Plugin developers រូបភាព Testers

Hi Wouter,

The site has been repeatedly used in contravention with our Terms of Service, and we need to resolve this with you before returning the site to normal operation.

Mathieu

មធ្យមភាគនៃរង្វាយតម្លៃ: -
ឆ្លើយតបទៅកាន់ Mathieu Petit-Clair

Re: Our Moodlecloud site is unavailable

ដោយ W vdH នៅ

Hi Mathieu,

Thats unfortunate, any violation of the ToS is not our intention, we would like to remove any content in breach with the ToS and will make sure it isn't uploaded again [nor anything like it].

We would like to begin resolving this issue.

Wouter

មធ្យមភាគនៃរង្វាយតម្លៃ: -
ឆ្លើយតបទៅកាន់ Mathieu Petit-Clair

Re: Our Moodlecloud site is unavailable

ដោយ W vdH នៅ

Hi Mathieu,

Could you outline for us what steps we should take to reacquire our Moodlecloud-platform?

Wouter



មធ្យមភាគនៃរង្វាយតម្លៃ: -