Error connecting to the server

Error connecting to the server

Michelle Melton tomonidan -
Number of replies: 2
Core developers rasmi Plugin developers rasmi

We have enabled Mobile web services on both our test instances. One is a single server with no HTTPS, and we can access the site with the Moodle mobile app with no problem. Another instance is a set of 6 load balanced servers with SSL offloading on the load balancer. When trying to access this instance with the mobile app, we get the error "error connecting to the server". 

Our cert passes all the tests on the SSL checker website.

Does anyone have suggestions as to what might be the connection issue here?

Thanks in advance!

O'rtacha reytinglar: -
In reply to Michelle Melton

Re: Error connecting to the server

Juan Leyva tomonidan -
Core developers rasmi Moodle HQ rasmi Particularly helpful Moodlers rasmi Plugin developers rasmi Testers rasmi

Hi Michelle,

please, review the admin FAQ here: https://docs.moodle.org/en/Mobile_Moodle_FAQ and if you don't find a solution, please update this post with your non-working site URL so we can check

Juan

O'rtacha reytinglar: -
In reply to Juan Leyva

Re: Error connecting to the server

Michelle Melton tomonidan -
Core developers rasmi Plugin developers rasmi

Hi Juan,

Thank you for following up. I had actually reviewed the FAQ and could not find the issue there. However, upon further exploration, I discovered it was an apache config we had set up to protect the web services directory - adjusting that resolved the issue.

Thanks again!

O'rtacha reytinglar:Useful (1)