Error connecting to the server

Error connecting to the server

by Michelle Melton -
Number of replies: 2
Picture of Core developers Picture of Plugin developers

We have enabled Mobile web services on both our test instances. One is a single server with no HTTPS, and we can access the site with the Moodle mobile app with no problem. Another instance is a set of 6 load balanced servers with SSL offloading on the load balancer. When trying to access this instance with the mobile app, we get the error "error connecting to the server". 

Our cert passes all the tests on the SSL checker website.

Does anyone have suggestions as to what might be the connection issue here?

Thanks in advance!

Average of ratings: -
In reply to Michelle Melton

Re: Error connecting to the server

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers

Hi Michelle,

please, review the admin FAQ here: https://docs.moodle.org/en/Mobile_Moodle_FAQ and if you don't find a solution, please update this post with your non-working site URL so we can check

Juan

Average of ratings: -
In reply to Juan Leyva

Re: Error connecting to the server

by Michelle Melton -
Picture of Core developers Picture of Plugin developers

Hi Juan,

Thank you for following up. I had actually reviewed the FAQ and could not find the issue there. However, upon further exploration, I discovered it was an apache config we had set up to protect the web services directory - adjusting that resolved the issue.

Thanks again!

Average of ratings:Useful (1)