Session timeout issue in scorm

Session timeout issue in scorm

by Naga M -
Number of replies: 6

Hi All,

We have a LMS site developed in moodle1.9.

We are using the MICROSOFT AZURE authentication for user validation and azure having the session time out as 5 minutes.

When the users are doing the e-learning course in our moodle, we are getting the below issues.

1. Scorm is opening in new window and the screen is freezing after visiting few slides and we have total 80 slides and having 3 to 5 questions after each 8 slides.

2. The screen is freezing especially At The time of attempting the questions after viewing 2 to 3 sets of slides . Means around 30 slides.

3. The freeZing is happening even after viewing 60 slides when attending the questions.

4.And also when we are relaunching the scorm course after freezing , it is launching from 4to 5 slides before of the actual side viewed.


Can you pelsese suggest me to fix this issues.


Please find the server specifications.


Php 5.6

MYSQL 5.6

Moodle 1.9

IIS 8.5

Scorm storyline 1.2

Latest browsers of IE and Chrome.

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In reply to Naga M

Re: Session timeout issue in scorm

by Dan Marsden -
Picture of Core developers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers Picture of Plugins guardians Picture of Testers Picture of Translators

Moodle 1.9 is almost 10 years old. MS Azure,  IIS 8.5, and all the recent stable browser versions in use weren't around when Moodle 1.9 was released.

Moodle 1.9 has been out of support for a long time and contains a number of bugs related to SCORM and the newer browsers.

You could try asking your users to try using IE 6 to view your site, which might help but it's not a great thing to be asking your users to use a browser that is not supported and there are other known SCORM bugs in 1.9 that aren't directly related the browser version being used.

Also - you don't state "which" version of Moodle 1.9 you're using... at the very least I hope you're using the latest version of Moodle 1.9... you may need to stop trying to host this site yourself and find someone else that can manage the hosting and upgrade to a recent supported stable release.

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In reply to Dan Marsden

Re: Session timeout issue in scorm

by Naga M -

Thanks Dan for your reply.

we have hosted the Moodle1.9 server before 8 years ago and we have done lot of customizations in it.

Now we are using the same platform to run a E-Learning program and facing the Screen freeze issues.

and the users are closing their browsers if their screen get freeze but if they re-open again , the SCORM is not opening the slide where their screen get freezed.

can anyone please help us to fix the resume issue, when they re-launch it (alteast the scorm have to take them where they left). Please suggest any work around required here.


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In reply to Naga M

Re: Session timeout issue in scorm

by Naga M -

Hi Dan,


Can you please explain me how the SCORM will work with Moodle when the SCORM opens in new Window and same window.

it means, how the scorm data will save and how it will interact with application server?

if you have any document please share it with me.


Thank you for your help.


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In reply to Naga M

Re: Session timeout issue in scorm

by Matteo Scaramuccia -
Picture of Core developers Picture of Peer reviewers Picture of Plugin developers

Hello,

Can you please explain me how the SCORM will work with Moodle when the SCORM opens in new Window and same window.

Here is a very old but compatible reference schema: https://docs.moodle.org/dev/SCORM_schema
There's no difference between using the same window or a new one, but for the HTML and some styles: 1.9 is old even in the way it creates HTML pages so it could be possible that some tags or styles could hurt some of the new browsers, starting from IE.

HTH,
Matteo

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In reply to Naga M

Re: Session timeout issue in scorm

by Dan Marsden -
Picture of Core developers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers Picture of Plugins guardians Picture of Testers Picture of Translators

you should find another way and move away from using the old 1.9 site - the more you use it the more issues you will find with modern browsers, various other known bugs with Moodle 1.9 - smartphones weren't really around when Moodle 1.9 was first released either, and now a large amount of people want to use a smartphone to access e-learning material.

The workarounds you could try are:
* Upgrade to the most recent  version of the 1.9 branch (I presume you are using an old release of 1.9 and never upgraded it.) - if this requires a lot of work you should invest that effort replacing it with Moodle 3.1 or higher instead.
* Ask your users to try using Windows XP with Internet Explorer 6 to access your site. (and that might not help at all)
* Try using something else to host your scorm packages - maybe another stable Moodle release on something like MoodleCloud.com could work?
* Pay a Moodle partner to help you with upgrading/bug-fixing etc.

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