Hi, I am the network administrator in a small company, where Moodle 3.2 has been installed.
Moodle is currently managed by the webmaster, and I give support about networking and OS issues.
The version of Moodle is 3.2, in italian language.
Recently the webmaster enabled the mobile web service, thus enabling the apps from connecting to Moodle.
The site is published via our perimetric firewall. If I connect with the app while I am connected to the company's Wifi the issue doesn't exist.
The issue we are having is that whilst the iOS app is working correctly, the Android app it's not working.
This are the steps I take:
- Open the app
- Enter the website name (it's https://elearning.siaspa.com) in the box
- Press "Collegati!" (that's italian, it may be "Connect!" in english
After the press of the button, I can see the loading screen and after a few seconds I get the error message that you can download in the attachments .
PS: in the screenshot I don't have enough signal strenght to connect to the Internet, but the error returned from the app is the same