Hi All,
Last week we started receiving emails from students where they informed us that they can no longer access the Moodle Messages even though they haven't deleted the messages themselves.
We have tested this ourselves as well, and noticed that while previously any read messages would still be available, now, once our end users read all messages, the "No messages were found" message is being displayed:
Even though the user actually has messages in his/her inbox:
Kindly note that this was not the case until a few days ago. If users read all messages, the message "Unread messages (0)" would be displayed, as shown below, and all messages would still be easily accessible:
It might be that there was an update which I was unaware of, and I apologise in that case, but from our end, we didn't update or modify any of the settings in our VLE. If there were any changes, I hope these can be reverted because this is becoming quite a bit of an issue for our end users.
Thank you in advance.
Regards,
Naomi
(Edited by Mary Cooch - original submission Monday, 12 December 2016, 10:28 AM)
(Edited by Gareth J Barnard - removed '3.2' Moodle version as stated later as not and would be confusing - original submission Monday, 12 December 2016, 4:04 PM)