Turnitin 2 problem after upgrading to latest version

Re: Turnitin 2 problem after upgrading to latest version

by John McGettrick -
Number of replies: 4

Hi Mari Cruz,

The error is saying that an integration is not enabled for your account. Could you contact support about this please?

John

Average of ratings: -
In reply to John McGettrick

Re: Turnitin 2 problem after upgrading to latest version

by Daniel Jeffrey -

Hi,

Getting a similar error. All connected just files unable to be uploaded by students or manually. Log -

2017-01-27 23:20:15 +0000 (API_ERROR) - There was an error when trying to get a submission from Turnitin

Fault Code: invaliddata | File: D:\sites\moodle\base\mod\turnitintooltwo\sdk\submissionsoap.class.php | Line: 31 | Message: Data type error. | Code: 0
2017-01-27 23:20:18 +0000 (REQUEST) - Action: manualsubmission | Id: 34 | Part: 0
Daniel
Average of ratings: -
In reply to Daniel Jeffrey

Re: Turnitin 2 problem after upgrading to latest version

by John McGettrick -

Hi Daniel, could you contact support and we'll get this looked at. In the meantime, does having debugging at a higher level give more information as to what the issue is?

Average of ratings: -
In reply to John McGettrick

Re: Turnitin 2 problem after upgrading to latest version

by Jinxing Chen -

Is anyone got this error when manual start the corn job?

Starting activity modules
Processing module function assign_cron ...
PHP Fatal error:  Class 'SoapClient' not found in /var/www/mod/turnitintooltwo/sdk/soap.class.php on line 13

Fatal error: Class 'SoapClient' not found in /var/www/mod/turnitintooltwo/sdk/soap.class.php on line 13

Average of ratings: -
In reply to Jinxing Chen

Re: Turnitin 2 problem after upgrading to latest version

by John McGettrick -

Hi Jinxing, is this through the command line or browser? I've seen an issue recently where the cron has worked in the browser but not in the command line, the problem is CLI using a different version of PHP where soap isn't enabled,

Average of ratings: -