To get a help quickly, you'd better to take another screenshot of what you can see when you click on the 'Image' icon.
And save your screenshot as .jpg or .png, rather than .tiff.
Good luck.
To get a help quickly, you'd better to take another screenshot of what you can see when you click on the 'Image' icon.
And save your screenshot as .jpg or .png, rather than .tiff.
Good luck.