Cannot Access or Send Messages from My App

Cannot Access or Send Messages from My App

by Mark Weldon -
Number of replies: 8

Hi.

I cannot access any messages from my mobile app. or send any messages from it.

I don't see the list of students or any messages - the screen is just blank - no data is uploaded onto it.

But I have a test student who can access his messages / send messages

Can 

Hear from you,

Mark.


Here is my device info:-

Version name: 1.13

Version code: 387

Navigator userAgent: Mozilla/5.0 (iPad; CPU OS 8_2 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Mobile/12D508 (350496304)

Navigator platform: iPad

Navigator appName: Netscape

Navigator appVersion: 5.0 (iPad; CPU OS 8_2 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Mobile/12D508 (350496304)

Navigator language: en-us

location.href: file:///private/var/mobile/Containers/Bundle/Application/DF32EDA5-4AB6-4401-9F37-94A41549DA16/MoodleMobile.app/www/index.html#settings

MM.deviceReady: 1

MM.deviceType: tablet

MM.deviceOS: ios

MM.inComputer: 0

MM.inNodeWK: 0

MM.webApp: 0

MM.clickType: click

MM.scrollType: Native overflow scrolling touch

MM.lang.current: en

Internet connection status Online

Overflow Scrolling Supported

document.innerWidth 1024

document.innerHeight 748

window.width 1024

window.height 748

document.width 1024

document.height 748

Device Web Workers supported true

Site Web Workers supported true

SVG support No

Phonegap Device name: 

Phonegap Device cordova: 3.6.3

Phonegap Device platform: iOS

Phonegap Device uuid: 29AAA131-9AB5-4C92-9F6B-5DF7ED630719

Phonegap Device version: 8.2

Phonegap Device model: iPad2,2

Phonegap Device fileSystem root: file:///var/mobile/Containers/Data/Application/D212EFED-71CE-4C6F-9E53-56D4464F3E3D/Documents

Phonegap plugin loaded: launchmyapp

Phonegap plugin loaded: pushNotification

Phonegap plugin loaded: notification

Phonegap plugin loaded: Keyboard

Phonegap locale: en-GB



Sent from my iPad



Average of ratings: -
In reply to Mark Weldon

Re: Cannot Access or Send Messages from My App

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers

Hello,

I'd need a test user account in your site to see what is happening, you can send me the credentials via private messages (if you can).

Regards, Juan

Average of ratings: -
In reply to Juan Leyva

Re: Cannot Access or Send Messages from My App

by Mark Weldon -

Hi Juan.


Thanks for your message. 

After I posted this post, I began to get messages for a while, hence my late reply, but they have now stopped.


Here are the credentials:-

<removed by moderator>


(Is this what you mean by ´credentials´?


Mark.

(Edited by Dan Poltawski to remove credentials - original submission Monday, 25 May 2015, 2:17 PM)

Average of ratings: -
In reply to Mark Weldon

Re: Cannot Access or Send Messages from My App

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers

Hello,

you've posted admin credentials in a public forum, please change intermediately your user password.

I asked for credentials via private message, you can see in my profile an option for sending me a private message

Regards, Juan

Average of ratings: -
In reply to Juan Leyva

Re: Cannot Access or Send Messages from My App

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers

Hi,

it seems to be a problem in the Moodle "side", I've opened this bug https://tracker.moodle.org/browse/MDL-50459 I will try to fix it as soon as possible

Regards, Juan

Average of ratings: -
In reply to Juan Leyva

Re: Cannot Access or Send Messages from My App

by Mark Weldon -

Great, many thanks.

M.

Average of ratings: -
In reply to Mark Weldon

Re: Cannot Access or Send Messages from My App - Still Having This Problem.

by Mark Weldon -

Hi.

I am still having problems with the above.

I now have the latest version of the app on my phone and when I access Messages an invalid user error message appears.

I also cannot access my contacts. It says that the contact list is empty. When I try and search for one of my contacts another error message appears saying:-

"Cannot Connect: verify that you have correctly typed the URL and ................ "

Can you help?

The problem, however, is not happening with my test student account. It seem to be with my administrator account only.


Yours rather frustrated,


Mark.

Average of ratings: -
In reply to Mark Weldon

Re: Cannot Access or Send Messages from My App - Still Having This Problem.

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers
Hi,
this was fixed for these Moodle versions: 2.8.7, 2.9.1
Have you upgraded your site to those versions to check how it works now?

Regards, Juan
Average of ratings: -
In reply to Juan Leyva

Re: Cannot Access or Send Messages from My App - Still Having This Problem.

by Tifano T -

Hi Juan,

Sorry to take you out of the subject.

The "Send a private message to a course participant (can be done offline)

My understanding("offline") was you can send message without being connected to the internet.

However, every time i try doing so it asks me for internet connection?


Same when sending note offline.


Any thoughts?

Thanks for your time.

Tiffan

Average of ratings: -