REALLY need help - Scorm Completion / score Reporting

REALLY need help - Scorm Completion / score Reporting

由Chris Lambert發表於
Number of replies: 13

We are on Moodle 2.7.

All Scorm Packages published in 1.2 (using Articulate Storyline 2)

I have 9 modules in 1 course within Moodle

Each module is 30-60 minutes in length.

I have recently migrated all my LMS into Moodle form a corporate (expensive) LMS system - all worked and reported fine.

The issue:  I have about 20-50% that are going through a module, completing, getting passing score, but the course not not showing completed (check box not checking) and they have a score inserted into course book of 0.  (I know, big range but hard to identify exactly how many are having issues as they are all remote workers and don't always let me know when issues arise.)  I have actually logged in and taken the course for some agents and still will not pass.


The course appears to not be completing properly or being reported (tracked by Moodle) incorrectly.  Or something timing out?  Not sure, I feel like I have tried everything.

I have set the module to Force Completed - nothing.

I cannot force new attempt each time the module is opened as the modules are pretty long.

The scorm is set to report Pass/Failed

Moodle Module completion is set to record on "Passing".


The weird thing is, it's not all users.  I have people completing all modules and subsequently the course.


ANY help, be it direct answer, or places to dig deeper I would GREATLY appreciate it.  My user base grows by about 300 per day, currently about 1,600 users - yes I have only been live for about 5 days.


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In reply to Chris Lambert

Re: REALLY need help - Scorm Completion / score Reporting

由Mark Whitington發表於

Are you using "Track using quiz result" when publishing in Storyline? 

I believe if you want to pass a score to Moodle this is required as opposed to Tracking the number of slides visited.

Also buried in the Grades Book (Tab  "Categories and items" ... cog/gear for the activity  there is a "Grade to pass" that needs to be set to achieve a good result when using Activity Completion tracking.

Not sure if this is what you need but I too struggle with scorms on my site... a few users seem to be affected badly but most are OK.


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In reply to Mark Whitington

Re: REALLY need help - Scorm Completion / score Reporting

由Chris Lambert發表於

Mark, thank you for the response.

Yes, I am tracking via score quiz result in Storyline:



Grade Book is also setup correctly.

Again, it's not all users, only a percentage.

I am really struggling with this one - i have spent more then a few days trying to figure this one out.  I am sure their is something small I am missing, but again, it's not all users but I cannot identify what is unique about the one's it's happening with.

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In reply to Chris Lambert

Re: REALLY need help - Scorm Completion / score Reporting

由Catherine Pinnell發表於

Hi Chris,

That screenshot really helps. We have had issues with course completion as well when our courses were published to require a 'full' view to every slide in the presentation. While more of my experience is with Articulate Presenter and Captivate, I am betting this could be a cause.

What could be happening is when users are taking a course, maybe they read through a slide faster than the time allotted, and move on. The slide will then not count as being 'viewed'. 

Another course completion issue I have seen is students completing the course but not exiting the activity in the correct manner. The Exit Activity block on the upper right must be clicked. or sometimes the checkmark will not show. 

Those are some of my experiences with activity completion issues. Hope this helped!

Catherine

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In reply to Catherine Pinnell

Re: REALLY need help - Scorm Completion / score Reporting

由Chris Lambert發表於

I have locked the slider down so users can not "drag and skip" a slide (A very cool feature of Articulate Studio 2), so I don't think that is the issue, but will look at that further through some debugging.


I was just thinking about people not exiting the course properly, will be running some testing on that as well today to see if that may be causing an issue.  Good suggestion.


I am thinking about implementing "Force New Attempt", but my modules are pretty long so that scares me.  I do have "Force Completed" turned on.

I am also thinking about adding in some point in the module on the scorm side for LMSCommit(); to see if this helps, but not sure if anyone has experience with this.

Thank you Catherine for your response.  All insight and help is greatly appreciated, and hopefully this info can help someone else out as well.  I love Moodle but it's not the easiest system to work with.

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In reply to Chris Lambert

Re: REALLY need help - Scorm Completion / score Reporting

由Chris Lambert發表於

Update on one thing I found.


In Articulate Storyline (not sure about other scorm development packages) you can offer the users the chance to "Retry Quiz" if they fail or get a lower score then you would like to see.  Well, it seems this feature does not work in Moodle.  Moodle only recorded the original quiz results and did not update the grade book based on the quiz retry.

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In reply to Chris Lambert

Re: REALLY need help - Scorm Completion / score Reporting

由Mark Whitington發表於

A company called E-Learning Brothers (www.elearningbrothers.com)  have some game tutorials about Storyline. They include a bit of javascript code that seems to be working on our demo site. That is the score sent to Moodle updates as expected.

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In reply to Mark Whitington

Re: REALLY need help - Scorm Completion / score Reporting

由Chris Lambert發表於

Was not able to find what you are referencing here - though I am not a member of the site.

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In reply to Chris Lambert

Re: REALLY need help - Scorm Completion / score Reporting

由Dan Marsden發表於
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30-60 minutes is quite a long time, I'd check to make sure the users aren't being logged out at some point during that time and that progress is continuously and regularly being committed to Moodle rather than just stored with the JS, I'd also be checking server performance with that number of users within a single day and making sure that there aren't any network connectivity issues on the client or server. If you are using a cheap shared web host I'd check to make sure there are no server usage limits that are being triggered and causing data to be lost.

Javascript/SCORM is inherently fragile - there are a number of things within SCORM that can contribute to unreliable results - if you're still stuck and can't track the issues down you could contract a Moodle Partner to investigate the issues with your system.

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In reply to Dan Marsden

Re: REALLY need help - Scorm Completion / score Reporting

由Catherine Pinnell發表於

Hi Dan,

Thanks for more information. We will be moving to Storyline soon so I am expecting a learning curve in how to publish in the most efficient way possible. 

And, from what I can see, SCORM is very tricky to deal with. As you said, it's very fragile so I feel like I'm always trying to find a needle in a haystack when there is an issue. It's usually not Moodle. 

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In reply to Dan Marsden

Re: REALLY need help - Scorm Completion / score Reporting

由Chris Lambert發表於

We bumped up our timeout limit to like 6 hours as I think this was part of the issue.


Our servers are well equipped to handle to load - I asked my Db admin about if it was a load issue and he laughed at me.  We have dedicated rack-space in a colo.


Doing some more testing, and open for more suggestions, but will post anything I find here.





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In reply to Chris Lambert

Re: REALLY need help - Scorm Completion / score Reporting

由Deepak G發表於

Hello All,

I am facing the same problem. 

I am using Articulate Storyline 2 and Moodle.

Attached are the settings for the scorm package as well as the Moodle completion status, but still the LMS is not showing it complete.

I tried the JS option as well. Still not working.

Please help.

附件 Screenshot 2015-03-22 20.06.16.png
附件 Screenshot 2015-03-22 20.06.25.png
附件 Screenshot 2015-03-22 20.06.33.png
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