I get the 'Error - unable to acquire LMS api etc.' when trying to launch material published in Artciulate Presenter 13 and Articulate Storyline in Moodle 2.6 (in the cloud).
I've tested there scorms with SCORM Cloud and they launch just fine. When I run Moodle in debug the full error message is:
0:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - intReCheckLoadedInterval=250
1:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - intReCheckAttemptsBeforeTimeout=240
2:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - IFrameLoaded
3:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - In GetAICCURL
4:Mon Mar 10 15:03:31 UTC 2014 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
5:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - Querystring value =
6:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - GetAICCURL returning:
7:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
8:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - Checking IFrame
9:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - blnCanUseXMLHTTP=true
10:Mon Mar 10 15:03:31 UTC 2014 - AICCComm - blnCanUseIFrame=true
11:Mon Mar 10 15:03:31 UTC 2014 - ----------------------------------------
12:Mon Mar 10 15:03:31 UTC 2014 - ----------------------------------------
13:Mon Mar 10 15:03:31 UTC 2014 - In Start - Version: 3.8.2 Last Modified=03/07/2014 09:52:59
14:Mon Mar 10 15:03:31 UTC 2014 - Browser Info (Microsoft Internet Explorer 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.3; MS-RTC LM 8; .NET4.0C; .NET4.0E))
15:Mon Mar 10 15:03:31 UTC 2014 - URL: http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
16:Mon Mar 10 15:03:31 UTC 2014 - ----------------------------------------
17:Mon Mar 10 15:03:31 UTC 2014 - ----------------------------------------
18:Mon Mar 10 15:03:31 UTC 2014 - In ClearErrorInfo
19:Mon Mar 10 15:03:31 UTC 2014 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
20:Mon Mar 10 15:03:31 UTC 2014 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
21:Mon Mar 10 15:03:31 UTC 2014 - strStandAlone= strShowInteractiveDebug=
22:Mon Mar 10 15:03:31 UTC 2014 - Standard From Configuration File - SCORM
23:Mon Mar 10 15:03:31 UTC 2014 - Using Standard From Configuration File - SCORM
24:Mon Mar 10 15:03:31 UTC 2014 - In LMSStandardAPI strStandard=SCORM
25:Mon Mar 10 15:03:31 UTC 2014 - Calling Standard Initialize
26:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_Initialize
27:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_ClearErrorInfo
28:Mon Mar 10 15:03:31 UTC 2014 - Grabbing API
29:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_GrabAPI
30:Mon Mar 10 15:03:31 UTC 2014 - Searching with improved ADL algorithm
31:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_GetAPI
32:Mon Mar 10 15:03:31 UTC 2014 - SCORM_GetAPI, searching parent
33:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_ScanParentsForApi, win=http://54.217.178.196/moodle/mod/scorm/player.php
34:Mon Mar 10 15:03:31 UTC 2014 - SCORM_SearchForAPI
35:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
36:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
37:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_WindowHasParent
38:Mon Mar 10 15:03:31 UTC 2014 - Window Does Have Parent
39:Mon Mar 10 15:03:31 UTC 2014 - Searching Parent - Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
40:Mon Mar 10 15:03:31 UTC 2014 - SCORM_SearchForAPI
41:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
42:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
43:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_WindowHasParent
44:Mon Mar 10 15:03:31 UTC 2014 - Window Does Not Have Parent
45:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
46:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
47:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_WindowHasOpener
48:Mon Mar 10 15:03:31 UTC 2014 - Window Does Not Have Opener
49:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
50:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
51:Mon Mar 10 15:03:31 UTC 2014 - Looking in children - Name=, href=http://54.217.178.196/moodle/mod/scorm/player.php
52:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
53:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 0
54:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
55:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
56:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/mod/scorm/player.php
57:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
58:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 0
59:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
60:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
61:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
62:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
63:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
64:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
65:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 1
66:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
67:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
68:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
69:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
70:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 0
71:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
72:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
73:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=AICCComm, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/lms/AICCComm.html
74:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
75:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
76:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
77:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
78:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
79:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 2
80:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
81:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
82:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
83:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
84:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
85:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
86:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 3
87:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
88:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
89:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
90:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
91:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
92:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
93:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
94:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
95:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
96:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
97:Mon Mar 10 15:03:31 UTC 2014 - Didn't find API in this window - Name=, href=http://54.217.178.196/moodle/mod/scorm/player.php
98:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
99:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
100:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_WindowHasOpener
101:Mon Mar 10 15:03:31 UTC 2014 - Window Does Not Have Opener
102:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
103:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
104:Mon Mar 10 15:03:31 UTC 2014 - Looking in children - Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
105:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
106:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 0
107:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
108:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
109:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
110:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
111:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
112:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
113:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 1
114:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
115:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
116:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
117:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
118:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 0
119:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
120:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
121:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=AICCComm, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/lms/AICCComm.html
122:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
123:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
124:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
125:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
126:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
127:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 2
128:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
129:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
130:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
131:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
132:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
133:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
134:Mon Mar 10 15:03:31 UTC 2014 - Looking in child frame 3
135:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
136:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
137:Mon Mar 10 15:03:31 UTC 2014 - Looking in this child's children Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
138:Mon Mar 10 15:03:31 UTC 2014 - SCORM_LookInChildren
139:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
140:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
141:Mon Mar 10 15:03:31 UTC 2014 - In SCORM_APIFound
142:Mon Mar 10 15:03:31 UTC 2014 - API NOT Found
143:Mon Mar 10 15:03:31 UTC 2014 - Didn't find API in this window - Name=, href=http://54.217.178.196/moodle/pluginfile.php/28/mod_scorm/content/1/index_lms.html
144:Mon Mar 10 15:03:31 UTC 2014 - SCORM_GrabAPI, returning
145:Mon Mar 10 15:03:31 UTC 2014 - Unable to acquire SCORM API:
146:Mon Mar 10 15:03:31 UTC 2014 - SCORM_objAPI=object
147:Mon Mar 10 15:03:31 UTC 2014 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
148:Mon Mar 10 15:03:31 UTC 2014 - ERROR - LMS Initialize Failed
149:Mon Mar 10 15:03:31 UTC 2014 - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
If I turn Debug mode off the SCORM launches but the controls don't work and there is no audio. I've played with the zlib compression settings but to no avail.
Some direction appreciated.