Hi Jon,
Yes, I've seen it and I agree completely. I'd say that for most system administrators, who are dealing with quite a number of activities, being instructed to install and take care of a new application becomes a matter of just installing it and saying, "there you go"; few have the time, energy or interest to do anything else beyond that. Unfortunately, not only administrators have to deal with that problem, it's the same for teachers, content creators, tutors and students, and all this brings us to most of the problems that we see here at the forums. Ironically enough, many of the users that complain about not being able to understand and use Moodle --at a very basic level--, are the same that we see using Facebook, Pinterest, Instagram and such, like real experts