Hi Michelle,
You then need to fix manually as recommended.
I sincerely doubt that the screenshot is the one (of the db currently being used). Anyway, to determine what database is being used:
1. Open the config.php file located in your moodle installation directory (usually "moodle", unless you renamed it).
2. Look for the $CFG->dbname directive, it will look like:
$CFG->dbname = 'the-moodle-database-name';
If you can't use the command line, then you have to do it by hand. Here is where having, and knowing how to use, a good text editor comes in handy. For example, once I get (with the two queries I posted) the list of tables and/or columns that need to be updated, I paste them into the editor and then I create a macro to update each row. This usually doesn't take but a few minutes. Then I copy everything and paste it in the SQL window of phpMyAdmin, and execute it. All this process really doesn't take that long.
I do understand, however, that this is fairly easy for me because I'm more into the administrative aspect of Moodle, more than anything else. I can help you but I would need you to run each of the aforementioned queries and copy each set of results into a text file; create a zip with both text files and then post it here as an attachment. I'll update the files so you can just copy and paste the SQL statements into your phpMyAdmin SQL command window and execute them.
So, the first text file should have something like:
table_schema table_name table_character_set table_collation
aaa bbb ccc ddd
aaa bbb ccc ddd
and the second one, something like:
table_schema table_name column_name column_character_set column_collation data_type column_type
aaa bbb ccc ddd eee fff ggg
aaa bbb ccc ddd eee fff ggg
Cheers!