SCORM

 
 
Picture of Bryan Hill
SCORM course will open in window but will not load
 

We are running Moodle 2.4 and several users are not able to access a course we built in Articulate Storyline. The pop up for the course opens but the course never loads. The user is stuck with a grey screen. The error is inconsistent and we have been unable to replicate, but we are having it reported by about 10% of our users.

The issue is sometime system wide and sometimes just individual users.

The issue is not browser specific, it has occurred in IE, Firefox, and Chrome

Pop-ups are allowed in all users.

We worked all the way through support with Articulate who determined the issue is with our instance of Moodle.

The file works in SCORM cloud and on Articulate's instance of Moodle.

Our Moodle debug reports are included in the next post (i have to wait 24 after this post to post links).

I have Screencasts that i can share privately to anyone who assists with our issue.

 

Thanks ahead of time for any assistance.

-Bryan 

 

 
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Picture of KirK Chapman
Re: SCORM course will open in window but will not load
Group Moodle Course Creator Certificate holders

Hi Bryan,

Long shot... what about browser javascript settings for those 10%ers?

http://www.enable-javascript.com/ (helpful to my students)

Peace

 
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Picture of Bryan Hill
Re: SCORM course will open in window but will not load
 

I will know better if that is an issue once I can post my debug log. Thanks for the reply.

 
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Picture of Hanamantagouda Allipur
Re: SCORM course will open in window but will not load
 

Hi Kirk,

               I am using moodle 2.2 trying to upload scorm 1.2 package But the course is not playing in moodle interface page showing blank.please find the attachment of screen shot.and do something needful.


 
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Picture of Bryan Hill
Re: SCORM course will open in window but will not load
 

I will look into allowing Java, but the error is course specific. we have well over two dozen courses that run fine and two that do not.

Links to our debug files are here

http://pastebin.com/GMLZWbGW

http://pastebin.com/P2ySBjk9

 

 
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Walking on the snow towards Lago Nero...
Re: SCORM course will open in window but will not load
Group DevelopersGroup Particularly helpful Moodlers

Hi Bryan,
you should take a look at the Moodle file pool to check if:

[dataroot]/filedir/71/3c/713c5c8e184a7a92a943f90fb08ce3ed18f404c6
[dataroot]/filedir/2c/04/2c04dcd80120ed3276ff1ecaa063297a5223bb19

exist and are readable by the user your web server is running on behalf of.

To identify what are the real filename, you need to search for e.g. 713c5c8e184a7a92a943f90fb08ce3ed18f404c6 in the contenthash column of the mdl_files table.

HTH,
Matteo

 
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Picture of Bryan Hill
Re: SCORM course will open in window but will not load
 

Thanks for posting.

These files were present on one of our servers but not the other. Our servers were out of sync, so depending on what server the user was directed to, some of the course files were missing. We re-synced our servers and that fixed the issue for our current tickets. We were ready to declare victory, then we received a support ticket for the same error. 

We are investigating why it happened again.

Thank you for your assistance.

 
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Picture of Ethan Sinclair
Re: SCORM course will open in window but will not load
 

Bryan

Have you adjusted the Scorm Package settings in Moodle, specifically the the 'Disable preview mode' change to Yes;

This may be too simple a solution but I hope it works. PLease do keep us posted with your results.

Cheers

E

 

 
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Picture of Bryan Hill
Re: SCORM course will open in window but will not load
 

Our display settings are the same for every course, but only two of the courses are not working. None of our courses have Yes for those questions. What would that change about our course experience?

Thanks for the reply

Bryan

 
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Picture of Ethan Sinclair
Re: SCORM course will open in window but will not load
 

You  wrote " The user is stuck with a grey screen" and that made me think of the "display preview Mode". If you have a chance you can edit the course settings and see for yourself how it changes the user experiance. They can easily be reset. We are currently at that  testing stage using a development server with Moodle 2.3.3+. Our production server is 2.4.3+ and we are also using Storyline, so I'm eagerly listening to your adventure, hoping  you find a clean solution.

Best Wishes!

Cheers

E

 
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Picture of Marci Araki
Re: SCORM course will open in window but will not load
 

Hi Ethan,

Thanks!

Your advice to try changing the settings worked for me. I was also getting an error where the SCORM course opened in a new window, but would then get stuck at a grey screen. In my case, the course opened for admins and instructors, but not students.

We're using Moodle 2.5, and Storyline too.

Marci

 

 
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Picture of Tammy Brice
Re: SCORM course will open in window but will not load
 

Marci, did you find a solution for this?  I am having the same issue.  For admins there is no problem, however, for students, I am.

 
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Picture of Marci Araki
Re: SCORM course will open in window but will not load
 

I did find a solution - I ended up playing around with the Display Settings for a while.

I tried these settings that Ethan had posted above, and it worked.

Hope this helps!

 
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Picture of Sophie Ricci
Re: SCORM course will open in window but will not load
 

Hi, Was your issue solved ? Have you got some tips and tricks to share about that ? Thanks by advance. Sophie

 
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