We are running Moodle 2.4 and several users are not able to access a course we built in Articulate Storyline. The pop up for the course opens but the course never loads. The user is stuck with a grey screen. The error is inconsistent and we have been unable to replicate, but we are having it reported by about 10% of our users.
The issue is sometime system wide and sometimes just individual users.
Pop-ups are allowed in all users.
We worked all the way through support with Articulate who determined the issue is with our instance of Moodle.
The file works in SCORM cloud and on Articulate's instance of Moodle.
Our Moodle debug reports are included in the next post (i have to wait 24 after this post to post links).
I have Screencasts that i can share privately to anyone who assists with our issue.
Thanks ahead of time for any assistance.