Windows server: The HTTP Error 500.0 FastCGI process exceeded configured request timeout

Windows server: The HTTP Error 500.0 FastCGI process exceeded configured request timeout

by Chris Dreyer -
Number of replies: 2

Hi,

I have installed and my Windows 7 PC using LocalHost. Everything works fine in Moodle and but some back procedures for a certain type of course. My problem is backup of SCORM course which result in a HTTP 500 error. Other courses with various resources seems not to be a problem except when I have a SCORM mudule included.

I have simplify the backup procedure by creating a very basic SCORM course with a SCORM module included of 40Mb. It works fine but I cannot back it up to transfer to one of my server platforms.

My configuration is:

Windows 2008 R2 SP1 IIS 7.5 with fastcgi PHP version 5.3.6 (non thread safe build)
Moodle 2.0 (latest version from website)
SQL Server 2008 R2

The problem start when you click the button "Perform Backup" to perform the SCORM type course backup. The progressbar runs but "stall" about 50% and remains there which eventulally times out after more than 5 min and this is not the case with other type (Topics) of course backups.

I also check the the Moodledata folder temp\backup and it creates folders and various files in it but it seems it are not able to "package" it for download.

I went through about every Moodle forum & IIS forus and tried all the recommendation for a error 500, authentication, folder rights, timing & file upload sizes, etc...

Any advice will be apprecaited.

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In reply to Chris Dreyer

Re: Windows server: The HTTP Error 500.0 FastCGI process exceeded configured request timeout

by Chris Dreyer -

I also need to mention that I have created the same course type on a Windows 7, WAMP, MySQL installation with the same Moodle version (2.2.2) that I have on the Windows 2008 R2 server and was able to backup it with out any problems.

In reply to Chris Dreyer

Re: Windows server: The HTTP Error 500.0 FastCGI process exceeded configured request timeout

by Luis de Vasconcelos -
Picture of Particularly helpful Moodlers

Your FastCGI configuration file, fcgiext.ini, has and option called RequestTimeout. Try increasing that value and then try the backup again.

You can edit the fcgiext.ini file directly and then restart IIS. Alternatively you can install the Microsoft PHP Manager for IIS and use it to manage your PHP installation.