SCORM not loading in IE; does load in Firefox

SCORM not loading in IE; does load in Firefox

by Micky Fokken -
Number of replies: 3

My SCORM packages (created in Captivate CS5 - published to Flash player 9) are loading in Firefox, but not in IE.  In IE, it is stuck on the Loading... screen.  In Firefox, the 3.5 MB swf loads within 3.9 secs (according to firebug).

Moodle v 1.9.9

Internal troubleshooting information (Occuring with Mobi Level 1 - Final Simulation Quiz (last module))

IE 8.0 and Windows 7 - occuring on multiple computers

Link to SCORM downloadhttp://www.mytechschool.com/test/Final_Sim.zip

Debugging:

Thu, 12 May 2011 23:21:50 UTC: Moodle SCORM 1.2 API Loaded, Activity: Mobi Level 1 - Final Simulation Quiz, SCO: SCO_ID1
Thu, 12 May 2011 23:21:53 UTC: LMSInitialize("", "") => 0
Thu, 12 May 2011 23:21:53 UTC: LMSGetValue("cmi.core.lesson_location") - 0 => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.core._children") - student_id, student_name, lesson_location, credit, lesson_status, entry, score, total_time, lesson_mode, exit, session_time => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.suspend_data") - A1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP1Enone$nP000BB001UEA~$8S*eR1K7110CAB0DnilDnilDnilDnilFB~$8S*7O4K7110BAB0DnilDnilDnilDnilIC~$8S*0m5K7110BAB0DnilDnilDnilDnilJD~$8S*8A6K7110BAB0DnilDnilDnilDnilKE~$8S*_T6K7110BAB0DnilDnilDnilDnilLF~$8S*N_6K7110BAB0DnilDnilDnilDnilPG~$8S*gC_K7110BAB0DnilDnilDnilDnilQH~$8S*19_K7110BAB0DnilDnilDnilDnilRI~$8S*0n-K7110BAB0DnilDnilDnilDnilSJ~$8S*q4-K7110BAB0DnilDnilDnilDnilTK~$8S*fKAL7110BAB0DnilDnilDnilDnilWL~$8S*RGCL7110BAB0DnilDnilDnilDnilXM~$8S*nhCL7110BAB0DnilDnilDnilDnilYN~$8S*k4CL7110BAB0DnilDnilDnilDnilbO~$8S*KnEL7110BAB0DnilDnilDnilDnileP~$8S*MYGL7110BAB0DnilDnilDnilDnilhQ~$8S*6sHL7110BAB0DnilDnilDnilDniliR~$8S*w9HL7110BAB0DnilDnilDnilDnilqS~$8S*kwOL7110BAB0DnilDnilDnilDnilsT~$8S*YsPL7110BAB0DnilDnilDnilDnilA => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.interactions._children") - id, objectives, time, type, correct_responses, weighting, student_response, result, latency => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.interactions._count") - 0 => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.launch_data") - => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.objectives._count") - 0 => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.core.lesson_location") - 0 => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.core.score._children") - raw, min, max => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.core.score.raw") - 20 => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.core.score.min") - => 0
Thu, 12 May 2011 23:21:54 UTC: LMSGetValue("cmi.core.score.max") - => 0
I don't believe it's a setting in my Captivate publishing settings or Moodle SCORM settings.  however, if you need this info to help me troubleshoot, I'll post screenshots.
I'm going to try to find a method to track download times in IE, like Firebug does for Firefox.  I love firebug!!
UPDATE:
I changed the Captivate preloader to 25% and still having problems in IE. 
 
Some forums suggest reducing the "committing frequency", but I don't know what that means from a SCORM perspective.
The Captivate SCORM settings are set to only report Quiz Results.  It is not reportining interactions.
Average of ratings: -
In reply to Micky Fokken

Re: SCORM not loading in IE; does load in Firefox

by Micky Fokken -

I ran the page through an external webpage analyzer, and it didn't show the SWF loading.  Don't know if this is a good test to use, since it's completed on a server.

http://tools.pingdom.com/fpt/?url=http://mytechschool.com/moodle/mod/scorm/player.php?a=4&scoid=148/&id=4631738

The SWF loads in 3.9 sec in Firefox according to Firebug.

In reply to Micky Fokken

Re: SCORM not loading in IE; does load in Firefox

by Ezra Wolfe -

Hi Micky,

We ran into a similar issue with IE7 and IE8 with Articulate. I used wireshark to watch the traffic and found that IE was telling the server that it could not handle any more data. It stayed like that for 5 minutes -- until the connection was released -- then finished loading fine.

We have some theories as to why it was happening (httprequest opening too many connections?), but regardless we did find a workaround.

I suggest letting the package sit for 5 minutes after it gets stuck. Use httpwatch or fiddler to see what happens, and turn on the scorm debugging. If it's the same issue, you'll see it getting stuck on different files each time, somewhat randomly, but consistantly restarting in 5 minutes. For us, it was the LMSCommit that always triggered the freeze.

Here is a link to the thread: http://moodle.org/mod/forum/discuss.php?d=164445

I'd love to have additional testing for this fix. It works for us so far though!

 

 

In reply to Ezra Wolfe

Re: SCORM not loading in IE; does load in Firefox

by Micky Fokken -

Thanks for the post.  I'll resume conversation in the thread you provided.