Hardware and performance

Barbara,

You and your students are not alone in having experienced this issue today. Our school also uses MoodleRooms for hosting and one of our teachers reported the same problem to me. MoodleRooms was already aware of the issue and every indication is that they believe it has been fixed. If not (i.e. your users continue to experience this problem), please let MoodleRooms know so that they can continue to work on resolving the problem for your institution.

Essentially what happens to cause this error is some type of communication error between Moodle and the database which holds a good portion of the data for a particular Moodle site. When Moodle cannot access the database it lets you know that it cannot connect to it. You did the right thing by contacting MoodleRoom's technical support to let them know of the issue. Even if they are already aware of the issue it is helpful to let them know what issues you are experiencing as generally speaking the more information a systems administrator has to help track down a problem the easier it is to find and resolve.

While occasional hickups with any network based system may happen occasionally, I am confident that MoodleRooms will be able to provide both our schools reliable service.

Peace - Anthony

> We have just started using Moodle hosted by Moodlerooms . . .
> We just recently heard back from some students about the following error message sometimes appearing:
>
> Error: Database connection failed.

Did you contact Moodlerooms on this?