Hi Frankie,
1. I think the page you are looking for is My Profile > My Badges. This is where a user goes to see all of their badges and control the visibility of them to others.
If a user makes some of their badges public they will appear on the user's profile. There is also a "My Badges" block which users can add to the "My Home" section.
2. The problem seems to be that the badge is "Active", and active badges are locked down to prevent changes. If you deactivate the badge (button at the bottom of the overview page or green dot from the index) you should be able to change the image (as long as it hasn't yet been earned by anyone).
Here's what the help says:
Badge status determines its behaviour in the system:
ACTIVE – Active badge means that this badge can we earned by users, but it has not been issued yet. When a badge is active, its criteria cannot be changed.
INACTIVE – Inactive badge means that this badge is not available to users and cannot be earned. Criteria of an inactive badge can be changed.
ACTIVE AND LOCKED – Badges with such status can be earned by users, but they have been issued in the past. Therefore, their criteria are locked and cannot be changed.
INACTIVE AND LOCKED – Inactive badges cannot be earned by users and their criteria cannot be updated.
Badges are set to locked automatically once they have been issued to at least one user. Unlike active or inactive, this property cannot be manually changed. If you need to modify details or criteria of a locked badge, you can duplicate this badge and make all the required changes.
Why do we lock badges?
We want to make sure that all users complete the same requirements to earn a badge. Currently, it is not possible to revoke badges. If we allowed badges requirements to be modified all the time, we would most likely end up with users having the same badge for meeting completely different requirements.
That's the reasoning behind it, but I think this has highlighted a bit of a usability issue that we need to give some more thought to. We have just sent this work off for external usability review so I'll make sure we discuss this if it doesn't come up in their findings.
Simon