I was hired recently to manage and support faculty use of Moodle at a small liberal arts college. I am not an IT person by position or education. I am a long-time WebCT user, course developer, and faculty mentor.
My current institution started using Moodle 1.6 about two years ago with no real IT support and with inconsistent faculty support. We currently use version 1.6 to the best of our ability, but I do not yet have the IT support to upgrade or add modules. From what I understand, our current IT department did not initially bring Moodle on board. All of those who did are now gone.
I have faculty who are eager to use Moodle more fully and learn more about it. I'm wondering how I should proceed. Should I outsource our support until we have a good, solid working model in place? I'm wondering how many of you do outsource and what your experiences have been that way. Was it useful for getting things going initially?