Hello!
On my university Moodle 1.6+ server I regularly do a backup of my courses, in order to restore them to my local Moodle installation. Thus I can study the various logs by using phpMyadmin and mySql queries locally, which I cannot do on the university server where I do not have Admin rights. It all worked quite well until recently about 10 days ago), when the university Moodle server has stopped saving users info in the backups.
This is similar to the problems described in this thread: when I do a backup of one of my courses on the university server, asking the backup to include Course users and Logs, everything seems to work fine, I get no error message. Curiously, however, the backup screen correctly displays the number of course students saved, but says 0 logs have been saved.
When I examine the moodle.xml file in the zipped backup file, however, I find that the <USERS>...</USERS> section is altogether missing and, of course, cannot be restored (but the <LOGS>...</LOGS> section is there, and is not empty!
Unfortunately, as I am not admin on the university server there is not much I can do to find out the source of the problem. All I can say is that - apart from this irritating problem - the server is working fine, the students' visits are correctly logged, etc.
I would be most grateful if someone (Eloy?) could point to possible solutions, since I do need to be able to do full backup of my courses for local restoration, as this is the only way for me to do my research on the activity logs of my students.
Thanks for any help,
Joseph