Student Log In Error

Student Log In Error

Megan Pierce -
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We had an issue with a student attempting to use their Google log in, instead of the password provided in their welcome email. He was able to log in this way, but was not enrolled in my course, so could not access anything. After a few days of frustration, I was finally able to delete his account out completely, and reregister him. He was able to log in, find the course, and access the information. 

Fast forward two days. Now he is receiving an error that he is logged in on another device (he isn't), and cannot log in again. When he tries to reset his password, it tells him he can't, as he is logged in elsewhere.

Thoughts?

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回复Megan Pierce

Re: Student Log In Error

Mary Cooch -
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That error about being logged in on another device means that he is trying to log in by pressing the Google button (and he can't change his password because he is using his Google/Gmail acccount and can only change it there) If you made him a new account you need to tell him to log in via the normal login fields and not to press the GGoogle button.
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回复Mary Cooch

Re: Student Log In Error

Megan Pierce -
He was not using the Google button, he was typing in his log in, and typing in the password he chose 2 days ago. I specifically told him not to use the button since that seemed to be the thing that got us into this mess.
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回复Megan Pierce

Re: Student Log In Error

Mary Cooch -
Documentation writers的头像 Moodle HQ的头像 Particularly helpful Moodlers的头像 Testers的头像 Translators的头像
Could you confirm this is on a MoodleCloud site please? Either way, it's not really specific to MoodleCloud so I'll probably more it into the General help forum shortly 微笑 When you made him a new account a couple of days ago, did you create it manually - can you look to see at his account and see if it says "Manual accounts" next to "Authentication method" in Site administration >Users >Browse list of users?
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回复Mary Cooch

Re: Student Log In Error

Megan Pierce -
Our class is through Moodle Cloud. I think when he logged in with the original Google button it made a general account for him for Moodle, but I need him to be logged in to Moodle Cloud to be able to participate in the course. When he attempts to log in to Moodle Cloud he gets the error.

I have checked and it says Manual Accounts. He is enrolled in my class and I can see his activity from earlier this week.

附件 Screen Shot 2021-11-18 at 10.36.14 AM.png
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回复Megan Pierce

Re: Student Log In Error

Mary Cooch -
Documentation writers的头像 Moodle HQ的头像 Particularly helpful Moodlers的头像 Testers的头像 Translators的头像
When you say you need him to be logged into MoodleCloud, you mean you need him to be logged into your website, which happens to be hosted by MoodleCloud yes? So have you actually seen him go to your website and click the log in page and type in lbrewster plus whatever password you gave him, as in the screenshot of my MoodleCloud site?

附件 usernamepassword.png
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