Getting Unauthorized Access Message

Getting Unauthorized Access Message

by Conrad Bucsis -
Number of replies: 3

Hello,

Using the Moodle Cloud free version.

One of my users is suddenly getting an "unauthorized access" message whenever she tries to log in to the Moodle site. 
I've checked her profile and it is active and not suspended. 
I've tried changing the password in case she forgot it.
Neither had any success. 

What should I do to correct this problem?
 
Thank you for your time.

Stay safe and Enjoy!

Sincerely,
Conrad 
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In reply to Conrad Bucsis

Re: Getting Unauthorized Access Message

by Mathieu Petit-Clair -
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Hi Conrad,

Please connect to the MoodleCloud portal, on https://moodlecloud.com/en/ and use the form under "Support" (it says "contact your partner", but it's the correct form to contact us too). This will let us know which subdomain your site is on. Please provide the student's email, we will investigate.

I hate to say this, but it's a good idea to double-check (once more) the student is using the correct username and password.

Mat
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In reply to Mathieu Petit-Clair

Re: Getting Unauthorized Access Message

by Conrad Bucsis -

Hello, 

Thanks for the reply.

It was indeed as you suggested: She was using the wrong password. Things got sorted out when we tried logging in together.  Sorry to have bothered you with this. 

Have a wonderful weekend.

Enjoy!

Conrad 

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