Payment Issue while registering a new MoodleCloud

Re: Payment Issue while registering a new MoodleCloud

by Craig R Morton -
Number of replies: 2
Picture of Core developers Picture of Moodle HQ Picture of MoodleCloud team

Hi Sam,

I'm sorry to hear of the issue you are experiencing when creating your Moodle site.

I am having difficulty finding your details in our system - could you please let me know the site name you are trying to register and I will be able to track this down for you.

Please note that our payment provider will be experiencing higher demand than normal at the moment.

Best Regards,

Craig R Morton

Analyst Developer - MoodleCloud

Average of ratings: -
In reply to Craig R Morton

Re: Payment Issue while registering a new MoodleCloud

by GIFF Academy -


Hellow

 trying to register a new moodle site but facing some difficulty. this is what I received " Our payment gateway took too long to answer, please wait a few seconds and try again. Our team has been notified of this issue." and moodle support hasn't got back to us with any feedback until the moment.

Any help????


Attachment error.PNG
Average of ratings: -
In reply to GIFF Academy

Re: Payment Issue while registering a new MoodleCloud

by Frances Le Page -
Picture of Moodle HQ Picture of MoodleCloud team
Hello,

I have contacted you directly via email regarding this upgrade issue. You should be able to upgrade your site now if you try again through your MoodleCloud Portal.

Thanks,

Frances
Average of ratings: -