Help with emails being directed to spam from AWS EC2 Box

Help with emails being directed to spam from AWS EC2 Box

by Kieran Briggs -
Number of replies: 1

Hi, 

I'm running Moodle Version 3.5.2

Its installed on an Amazon EC2 lunix server and currently using php sendmail to send out all mail.  The problem i've go is that all the mail that it is sending seems to be going to users spam folders.  I've researched this and it seems its an issue with sites on AWS.

I've looked into using Simple Email Service from AWS. These are the steps I've taken

  1. I've set the noreply and support emails to a real email.
  2. setup the email address with SES and verified it
  3. added the smtp host, username and password into moodle

At this point though when I create a new account using csv and it states password generated in cron, i'm not getting an email sent at all through SES.

Are there any guides about setting moodle up to use SES or anyone who has successfully done it?

Thanks

Kieran

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In reply to Kieran Briggs

Re: Help with emails being directed to spam from AWS EC2 Box

by Paul Holden -
Picture of Core developers Picture of Moodle HQ Picture of Moodle Workplace team Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers Picture of Testers

What is the domain that the e-mails are being sent from (the part after the user@ in the address)?

Have you correctly configured that domains SPF record to allow your AWS instance to send mail on it's behalf?

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