Spinning wheel of doom

Re: Spinning wheel of doom

Justin Hunt -
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The title of this post made me think that Maleficent would be around here somewhere.

I just can't tell from here what causes the issue, because it depends on your settings. The two most likely causes are:

i) You have not selected "cloud recording" and hence your PoodLL is trying to convert to MP4 on the Red5 server. While that is still possible, it is just too inefficient and doesn't produce the best MP4 files. 

ii) There is a permissions or timeout error at poodllfilelib.php.

The best thing is if you can export a copy of the support info csv file from :

site admin -> plugins -> filters -> poodll -> support info and submit it to me at :

https://poodll.com/contact

That gives me all the tech info I need about your server, so we do not have to play email/forum ping pong. 

Going forward, we now have a helpdesk so that we can track of these support requests. So if you are on PoodLL 3 its best to post support requests via the contact page. I do check the forums, but I won't respond as quickly here.