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Job offered: Customer Support Officer

Type: Full-time
Location: Australia

Our tag line, Love the Way You Learn is all about that, making memorable, enjoyable and effective learning outcomes. We are a dynamic growing learning organisation that invest in our staff and customers alike and we want to invest in you.

 

Who we are

  • We are a socially responsible organisation that believe that education is one of the largest barriers to social inclusion. 

  • We make platforms that are easy to use for learners and content that is easily absorbed providing learners with the tools to achieve change in their lives.

  • We provide educational technology tools that deliver business outcomes.

 

The role

We are looking for a Customer Support Officer to join our team. Join our cohesive and supportive team of people who know how to work and play hard. Our office is based in Melbourne, however we will consider interstate applications.

 

Responsibilities

  • Develop, coordinate and deliver first-level support, training materials and sessions for eCreators portfolio of products

  • Continuing to build eCreators training and onboarding resources 

  • Participate in Edtech Learning Labs

  • Play an active role in the escalation of customer issues

  • Participate in pre-sales activities

  • Perform system testing and updates after completion of troubleshooting and necessary repairs

 

Full Job profile available on request, please email jess@ecreators.com.au 

 

Requirements

  • Experience in support and customer service

  • Strong presentation, written and verbal communications skills

  • Excellent soft skills and emotional intelligence

  • Relevant experience as a support analyst 

  • Moodle experience

  • Experience with support ticketing systems (e.g. Zendesk, JIRA Service Desk)

  • Excellent problem solving, attention to detail, time management and communication skills

  • Initiative driven and willingness to work in a team

  • Current police clearance 

 

What’s in it for you?

  • Attractive remuneration

  • Great working environment

  • Learning and development opportunities

  • Be part of a dynamic and creative team

  • Latest technologies including Hubspot Marketing & CRM

 

For further information or an informal discussion, please contact us on 1300 913 112.

 

Take a look at some of our current legends talking about their time with eCreators.



Entry added by Liam Liddicoat - Tuesday, July 21, 2020, 2:17 AM
Last updated - Tuesday, July 21, 2020, 2:17 AM